IT Helpdesk Specialist
Job in
Troy, Oakland County, Michigan, 48083, USA
Listed on 2026-05-27
Listing for:
LG Energy Solution
Contract
position Listed on 2026-05-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium‑ion batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries!
SummaryIT Help Desk will be responsible for performing tasks providing technical desktop assistance and customer service to employees.
Responsibilities- Provide direct customer service and technical support to local and remote users as required via phone, e‑mail, online systems and in person
- Maintain server health and performance to support all production systems
- Assist and work closely with our remote infra support team as on‑premise technical support for troubleshooting, deploying, cabling, monitoring and other jobs
- Configure and install PCs, network printing devices, peripherals, and software, including physical attachment of equipment to the network
- Configure and install wireless access points, L2 switches
- Ensure system security in compliance with company policy
- Utilize tools such as Active Directory, Remote Desktop, etc.
- Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware
- Continuously find ways to improve your ability to diagnose more complex problems and learn new skill sets in support of the IT Team mission
- Maintain cleanliness at work‑site in accordance with 5S3R Standards:
- Sort, Set in order, Shine, Standardize, Sustain
- Right Location, Right Quantity, Right Container
- Perform other duties as assigned
- High School Diploma or GED required
- Vocational Certificate or associate's degree preferred or equivalent, relevant experience
- 1 to 3+ years of experience in IT with various operating systems (Windows 7, 10, etc.).
- Desktop operating systems, office applications, hardware, installation/troubleshooting and knowledge of network operating systems preferred
- Ability to interpret, analyze, troubleshoot and resolve technical problems
- Excellent communication skills including verbal and written
- MS Office Suite
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