Network Technician

Network Technician I Technical Operations – Troy, MI | Full-Time

Job Description:

Are you a motivated, detail-oriented tech professional looking to launch or grow your career in voice and data networking? Then this role might be perfect for you! This is a great opportunity to join Grid4 Communications and build your skills alongside an experienced team. We are looking for a Network Technician I to support our carrier and voice division by deploying, configuring, and troubleshooting customer-facing network and telephony equipment.

The ideal candidate has a foundational understanding of networking concepts, a willingness to learn, and a customer-first mindset. You'll work closely with our NOC and Field Services teams to ensure our customers stay connected and receive a best-in-class experience.

• Configure and deploy equipment necessary to establish phone and data connections to customer premises equipment, interfacing with or replacing existing customer equipment as necessary.
• Troubleshoot IP-based telephony equipment and basic network connectivity issues under the guidance of senior technicians.
• Test cabling and other equipment in coordination with Field Services Technicians.
• Assist in monitoring core network elements and elevate issues to L2/L3 support as appropriate.
• Take repair calls and provide clear, timely status updates to customers.
• Maintain detailed ticket documentation including notes on steps taken, test results, and resolution.
• Provide 24x7 on-call support on a rotating basis, including the ability to work a flexible schedule for planned and unplanned issues.
• Participate in cross-training opportunities to expand technical knowledge across voice and data platforms.
• Follow established processes and procedures and make recommendations for improvement where identified.

• Associate's degree in a related field, or equivalent hands‑on experience.
• 1+ year of experience in IT support, networking, telephony, or a related technical role.
• Customer‑first attitude with the ability to communicate clearly and professionally, especially in high‑stress situations.
• Foundational understanding of LAN/WAN, TCP/IP, and VoIP concepts.
• Familiarity with basic hardware configuration (routers, switches, phones).
• Strong analytical and problem‑solving skills.
• Ability to multitask, prioritize, and manage a ticket queue effectively.
• Get‑it‑done mentality with a desire to learn and grow.

• CCNA, CCENT, or other Cisco certifications.
• Adtran router/switch experience or certification.
• Experience with Netsapiens, Meta Switch, Mitel, or Polycom VoIP and platforms.
• Previous NOC or help desk experience.

• Work‑life balance.
• Vibrant company culture and fun work environment – our values don't sit on a shelf collecting dust, we use them in all we do.
• Ability to make an impact – your ideas and voice are important to us and are welcomed here.
• Employee health is one of our top priorities! We offer great health benefits – medical, dental, and vision.
• Days allocated for rest and relaxation – including 15 PTO days, 10 paid holidays, bereavement, jury duty & military leave.
• Offering you the best chance to prepare for the future – 401(k) with a generous company match.
• Business casual dress code.

Here’s what a couple of team members have to say about Grid4:

"I enjoy the people and the work-life balance" – New hire for HR

"I like the open and friendly work environment, there is always an employee willing to help" – New hire for Project Management

$40,000.00 – $55,000.00

Entry-level