Senior Program Manager - SaaS Product Delivery & Public Sector IT

Senior Technical Program Manager - SaaS/Product Delivery, Public Sector & Higher Education

We are seeking a senior technical program leader with proven experience delivering large-scale SaaS, software product, enterprise platform, ERP/CRM, data platform, or integration programs for public sector and/or higher education clients. . The successful candidate must have led complex, multi-vendor, multi-workstream technology programs from initiation through implementation and handoff, with ownership of roadmap, governance, budget, risk, executive stakeholder communication, and delivery outcomes.

Key Responsibilities

Program Leadership & Execution

• Utilizing your succesful background in leading programs for Saas/Software Projects to help define and manage end-to-end program roadmaps, governance frameworks, milestone plans, and risk registers across multiple concurrent client programs
• Lead cross-functional delivery teams including architects, engineers, business analysts, and change managers
• Own program-level budget, resource planning, and schedule performance throughout the program lifecycle
• Apply and adapt Agile, Waterfall, and hybrid delivery methodologies based on client context and program complexity
• Drive program kick-offs, executive steering committees, design authority reviews, and go/no-go decisions

Client & Stakeholder Engagement

• Serve as the senior point of contact for CIO-, VP-, and Director-level stakeholders at public sector agencies and higher education institutions
• Build long-term client relationships grounded in transparency, accountability, and understanding of institutional priorities
• Translate complex technical program status into executive-level written and verbal updates for non-technical audiences
• Manage stakeholder expectations, scope boundaries, and change request processes
• Represent programs in procurement reviews, board presentations, and governance forums as required

Risk, Governance & Compliance

• Identify, assess, and mitigate program risks, issues, and interdependencies across work streams
• Ensure compliance with public sector regulations, procurement frameworks, data governance policies, and accreditation requirements where applicable
• Establish and maintain program dashboards, RAID logs, status reporting cadences, and lessons-learned registers
• Champion PMO standards, delivery frameworks, and continuous improvement initiatives across the program portfolio

Team Leadership & Development

• Lead, mentor, and develop project managers, business analysts, and delivery leads
• Foster a high-performance culture focused on accountability, collaboration, and continuous learning
• Provide coaching, performance feedback, and career development guidance for direct reports
• Build delivery capability and bench strength across the program organization

Required Qualifications

Experience

• 15-20 years of progressive experience in technical program or project management
• At least 8 years managing large-scale IT product programs
• Experience delivering programs in public sector and/or higher education environments
• Experience managing multi-vendor, multi-workstream programs with budgets exceeding $10M
• Experience managing organizational change, stakeholder alignment, and institutional readiness
• Prior experience working with IT product teams including SaaS platforms, ERP/CRM implementations, data platforms, or enterprise integrations

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related discipline
• Master's degree preferred

Certifications (Preferred)

• PMP or PgMP certification
• SAFe Program Consultant (SPC), Scrum Master (CSM/PSM), or equivalent Agile certification
• PRINCE2 Practitioner or equivalent structured delivery framework certification
• AWS, Azure, or GCP certifications are a plus

Technical & Domain Knowledge

• Strong knowledge of SDLC, system integration, cloud infrastructure, APIs, and enterprise architecture concepts
• Proficiency with Jira, MS Project, Smartsheet, Confluence, Service Now, or equivalent platforms
• Familiarity with government IT infrastructure
• Understanding of public procurement processes including RFP/RFI lifecycle, contract vehicles, compliance reporting, and vendor management
• Ability to interpret program metrics, build executive dashboards, and communicate performance trends

Leadership Competencies

• Executive presence with the ability to navigate senior institutional environments
• Strong structured thinking and prioritization skills in complex situations
• Ability to influence diverse stakeholders, vendors, and teams without direct authority
• Resilience in managing changing priorities and institutional constraints
• Excellent communication skills across technical and non-technical audiences
• High integrity and accountability in program delivery

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving…