Avl Coordinator

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Full Time Professional Troy, MI, US

23 days ago Requisition

Salary Range: $74,318.80 To $74,318.80 Hourly

Department:
Information and Technology

Status:
Full-Time

Position Summary

The AVL Coordinator owns the day-to-day performance, data integrity, and operational readiness of SMART’s Computer-Aided Dispatch / Automatic Vehicle Location (CAD/AVL) ecosystem—centered on Clever Devices (e.g., Clever

CAD, IVN, ODK/ODU, AVA, APC, headsign control). This role bridges Operations, Dispatch, Scheduling & Planning, IT, and Fleet Maintenance to ensure real-time vehicle visibility, accurate schedule/GTFS data, high-quality incident and performance reporting, and reliable on-board systems that directly support on-time performance (OTP), customer information, and service delivery.

• Serve as the day-to-day owner for Clever
  
  CAD/CAD–AVL uptime, data quality, and configuration baselines.
• Monitor real-time system health (AVL, communications, GPS lock, IVN, cellular/Wi ‑ Fi backhaul) and drive rapid triage/resolution of outages with IT, Radio/Comms, and Maintenance.
• Maintain and publish service-level dashboards (availability, message latency, GPS validity, data throughput).
• Administer user roles, permissions, and profiles for Dispatch, Road Supervisors, and Operational leadership.

• Coordinate firmware/application deployments for IVN, APC, AVA, ODK/ODU, and peripherals; maintain a controlled change calendar and rollback plans.
• Manage configuration packages (routes, blocks, patterns, stops, audio/visual announcements, headsign codes) and validate field activation on representative vehicles before fleetwide release.
• Oversee incident queues with vendor support, track defects through resolution and document knowledge articles.
• Own the daily import/validation of schedules, blocks, and trips from Scheduling & Planning into CAD/AVL; ensure parity with public GTFS and internal run‑cut outputs.
• Validate stop locations, geofences, time points, layover rules, and adherence parameters, correct data issues that impact OTP, APC validity, and customer information.
• Coordinate timely GTFS/GTFS ‑ realtime updates for service changes, detours, and disruptions in partnership with Customer Communications and Planning.

• Produce daily/weekly/monthly OTP reports at system, route, trip, operator, and time ‑ of ‑ day levels; validate methodology and exclusions (e.g., storms, detours, coach swaps).
• Create actionable insights for Bus Operations leadership: dwell hotspots, chronic late departures, pattern timing issues, loop/turnout GPS anomalies, and device outages.
• Track corrective actions and improvements, present trends at ops huddles, performance reviews, and executive updates.

• Lead pre ‑ deployment bench tests and structured on ‑ route validation for new software, configurations, and hardware (across peak and off ‑ peak periods).
• Verify GPS accuracy, IVN health, APC counts, AVA/headsings, operator HMI, and dispatch visibility under real service conditions.
• Document results with checklists, photos/logs, and sign ‑ offs from Dispatch and Maintenance.

• Develop and maintain SOPs, quick ‑ reference guides, and job aids for Dispatchers, Road Supervisors, and Maintenance techs.
• Deliver training on Clever
  
  CAD features (incident coding, detours, automated messages, operator messaging, adherence views) and best practices.
• Run post ‑ incident reviews and share lessons learned; keep a living knowledge base.

• Act as primary liaison among Dispatch, IT/Networking, Radio/Comms, Fleet Maintenance, Scheduling & Planning, and Vendor support.
• Schedule standing touchpoints for open issues, releases, and performance targets; maintain a transparent backlog and roadmap.
• Support procurement/specification for CAD/AVL components and service contracts; contribute to acceptance criteria and vendor KPIs.