IT Systems Engineer II

Overview

Location:

Onsite – Troy, MI;
Department:
Information Technology;

Reports To:

Infrastructure & Security Manager

Hands-on Systems Engineer responsible for supporting and maintaining core infrastructure including Hyper-V, Storage Spaces Direct (S2D), Windows Server, and security platforms
.

This role operates in a small, high-responsibility IT team and requires the ability to own issues end-to-end
, support production systems, and contribute to infrastructure projects.

Onsite presence is required.

• Administer and support Hyper-V environments (VMs, hosts, clustering)
• Support Storage Spaces Direct (S2D) (health, performance, capacity)
• Manage Windows Server (AD, DNS, DHCP, patching, file services)
• Troubleshoot infrastructure, system, and connectivity issues
• Support Visual Cron jobs and automation workflows
• Assist with eGAMS, IIS, and application environments
• Provide Tier 2 / Tier 3 support and follow SLA/escalation processes
• Participate in infrastructure projects (upgrades, deployments, improvements)
• Maintain accurate documentation and root cause analysis

• Strong experience with Hyper-V and Windows Server
• Experience with high availability / clustering
• Firewall experience (
  Palo Alto preferred
  )
• Solid troubleshooting across systems and basic networking
• Power Shell or scripting experience

• Storage Spaces Direct (S2D)
• IIS / web application support
• VMware to Hyper-V migration experience

• 4–7 years in systems/infrastructure roles
• Experience supporting production environments
• Ability to balance support and project work

• 100% onsite role (5 days/week)
• Occasional after-hours support as needed