IT Support Specialist

ABOUT SLATE

At Slate, we're building safe, reliable vehicles that people can afford, personalize and love-and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them.

Who We Are Looking For:

Slate seeks an energetic, organized, customer friendly, and experienced IT professional focused on user support, hardware and software maintenance position in Troy, MI. The ideal candidate will provide comprehensive desktop, mobile, and user support across multiple sites, including Troy, MI, and remote users. You should ensure system reliability, security, and compliance while delivering exceptional customer service. Proficiency in O365 administration, Azure AD, and user , along with a commitment to ITIL best practices, is essential.

IT Support Specialist reports to the IT Services Manager.

At Slate, we are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range offered for this role is $64,600-$84,500. Compensation may vary based on relevant experience, skills, and competencies, as well as geographic location. (Troy, MI)

What You Get To Do:

• User Support
  :
  Provide technical support in Jira Service Desk for hardware and software issues, troubleshooting desktops, laptops, printers, and peripherals.
• Hardware Maintenance
  :
  Install, configure, and maintain computer hardware components such as CPUs, RAM, hard drives, and network interface cards (NICs).
• Asset Management: Maintain an accurate inventory of IT assets, including hardware and software.
• Software Installation and Configuration
  :
  Install, upgrade, and configure operating systems, software applications, and device drivers.
• Network Troubleshooting
  :
  Identify and resolve basic network connectivity issues, including LAN cables, switches, and routers.
• Remote Assistance
  :
  Provide remote support via remote desktop tools, phone, or email.
• Documentation
  :
  Create and update documentation, user manuals, and knowledge base articles.
• Troubleshooting and Diagnosis
  :
  Diagnose hardware and software problems using diagnostic tools and problem-solving techniques.
• Routine Maintenance
  :
  Perform system updates, patches, and backups to ensure reliability and security.

• Process Improvement: Focuses on optimizing processes, implementing new technologies, and ensuring that the team follows best practices.
• Compliance
  :
  Ensure compliance with IT policies and standards.

• Collaboration
  :
  Work with second level support teams or network administrators for complex technical issues.

What You Bring to the Team:

Experience Requirements

• Bachelor's degree preferred; equivalent combination of education and relevant work experience will be considered.
• 2+ years as a Helpdesk, Desktop Support, or Systems Admin role in a corporate service desk environment.
• 1+ years as a Microsoft Administrator in an O365 cloud environment.
• Expert familiarity with ticketing systems and remote support tools.
• Experience managing devices within the Microsoft 365 environment.

Technical Proficiency

• Knowledge of Windows and macOS operating systems, as well as common productivity software including Microsoft Office, AI Tools, etc.
• Strong knowledge of computer hardware, including CPUs, RAM, hard drives, NICs, and peripherals.
• Proficiency in installing, configuring, and upgrading software applications, operating systems, and device drivers.
• Ability to efficiently diagnose and resolve hardware and software issues using diagnostic tools and problem-solving techniques.

Microsoft 365 & Cloud Administration

• Proficiency in Microsoft 365 administration, including user management and licensing.
• Familiarity with SharePoint, Exchange, Teams, and One Drive.
• Experience with Microsoft Teams administration.
• Knowledge of Azure AD for identity management.
• Ability to configure advanced security settings in Microsoft 365.
• Knowledge of user account creation, modification, and permissions management.

Support & Service Skills

• Excellent customer service skills for assisting end users effectively and professionally.
• Familia…