Technology Products Launch Lead

Job Summary

The Technology Products Launch Lead is responsible for ensuring that technology-enabled products, services, and platform capabilities delivered through OneX are successfully adopted by the business. This role owns the change management lifecycle for product implementations – from stakeholder readiness and communication planning through training, rollout, and adoption measurement. Under OneX, the Business owns adoption and change management. This role ensures that ownership is supported with a structured methodology, proactive planning, and hands‑on execution.

As S2 capabilities evolve, this role drives the business readiness required to realize the full value of the firm’s technology investments.

Technology Products Launch Lead

New York, NY 10018

• Develop and execute change management strategies and plans for product implementations across all lines of business
• Conduct impact assessments to identify stakeholder groups, business process changes, and organizational readiness gaps
• Define change milestones aligned to product delivery timelines, coordinating with delivery teams and business leadership
• Create and maintain stakeholder engagement plans with targeted communication cadences

• Design and deliver training programs, job aids, quick‑reference guides, and enablement materials for product rollouts
• Coordinate with business leaders and subject matter experts to tailor training to specific user populations
• Manage training logistics, scheduling, and completion tracking across business units
• Build a scalable knowledge base of change management artifacts for reuse across future implementations

• Own the communication plan for product implementations: pre‑launch awareness, launch messaging, and post‑launch support
• Partner with business leadership to ensure frontline managers are prepared to reinforce change and address resistance
• Facilitate readiness checkpoints and go/no‑go assessments prior to product rollouts
• Serve as the primary point of contact for change‑related escalations during implementation

• Define and track adoption KPIs – utilization rates, proficiency milestones, support ticket trends, and user satisfaction
• Conduct post‑implementation reviews to capture lessons learned and drive process improvement
• Report adoption of metrics to the Head of Technology Product and business stakeholders, identifying barriers and recommending corrective actions
• Contribute to the maturation of the enterprise change management capability within EPMO

• Performs special projects, and additional duties and responsibilities as required
• Consistently adheres to regulatory and compliance policies and standards; completes required compliance trainings; maintains compliance with applicable federal, state, and local laws and regulations

• High School / High School Equivalency (GED, HiSET, TASC) or Foreign Equivalent;
  Information Security or Computer Science
• Minimum 6+ years experience in organizational change management, focusing on technology‑driven product or platform implementations
• Proven ability to lead change for enterprise‑scale initiatives across multiple business units
• Strong experience developing training curricula, communications plans, and stakeholder engagement strategies
• Excellent facilitation, presentation, and written communication skills
• Ability to work cross‑functionally with product, technology, and business leadership
• Experience in a matrixed organization with competing priorities and multiple delivery streams

• Bachelor’s degree in Business, Organizational Development, Communications, or related field
• Experience in banking, financial services, or fintech
• Prosci ADKAR certification, CCMP (Certified Change Management Professional), or equivalent
• Familiarity with product operating models and agile delivery frameworks
• Experience with enterprise platforms
• Prior EPMO or PMO experience with enterprise‑wide change governance

• Strategic Thinking – connects…