IT Architect - Epic| Revenue Cycle Management

About The Position

The IT Architect‑Epic is responsible for participating in the overall design, implementation, training, documentation, operation, and support of clinical or business applications and reports. This includes contributing to the planning, design, implementation, and optimization of the applications within a portfolio, developing an understanding of other applications to enable a broader system approach to solution development, troubleshooting, impact assessment, and training. The Architect follows HFHS standards and processes and may serve as a Helios liaison to associated clinical or business departments throughout the system.

• The Architect is a technical resource who supports application staff in the planning, design/build, test, implementation, support, and operational needs of the organization.
• Assembles and leads cross‑functional teams to assess the impact of new requests and related estimate work effort and resource requirements.
• Leads overall design and architecture of cross‑functional solutions, partnering with operations and other stakeholders to ensure integration and alignment of build, process design, workflows, training, and deployment.
• Troubleshoots technical problems and conducts analyses for efficient program/application solutions which support business processes, functional, and technical requirements.
• Coordinates solutions and planning with other IT teams; collaborates with analysts and operational areas to identify and resolve workflow impacts.
• Identifies inefficiencies and opportunities for improvement within application design and recommends solutions.
• Provides knowledge leadership on a portfolio of applications, staying abreast of new developments, organizing cross‑functional training for application staff, and deepening knowledge of the interdependency between applications.
• Communicates status of work in progress to project team, requestor, or director.
• May act as the Helios liaison to associated departments and constituencies throughout the health system, understanding core system processes and interdependencies across applications.
• Participates in leadership of overall direction of application environment.
• Participates actively in key meetings with operational leaders to develop best‑practice processes.
• May represent application team on governance advisory councils and organizational teams.
• Promotes workflow analysis and redesign associated with implementation and optimization of system applications, advising staff on the adoption of processes that improve efficiency.
• Recommends process and workflow configurations and/or changes to align with best practices, standardization, integration needs/requirements, compliance, and regulatory policies.
• Uses human factors and error‑proofing concepts whenever possible to improve safety and efficiency.
• Works effectively as part of a team in resolving issues escalated through the help desk in a timely manner, investigating, testing, and resolving problems related to applications.
• Identifies, escalates, and resolves issues that impact infrastructure and application performance.
• Promotes, develops, and adheres to system standards and best practices, collaborating across the Helios team to develop unified approaches and standard work and to promote reuse.
• Assists in root‑cause analyses led by problem managers to identify potential improvement opportunities.
• Provides input on standards, best practices, and process improvements, focusing on clinical and/or business processes and workflows.
• Supports proofs of concept for new technology, processes, and/or workflows.
• Implements applications according to requirements, specifications, and compliance/regulatory standards.
• Collaborates with vendor partners and contractors.
• Manages communication and relationship management, working with other managers and Helios leadership to lead issue resolution while maintaining HFHS Standards of Excellence.
• Effectively manages conflict and collaborates with team members, colleagues, and other leaders, preparing, sharing, and presenting to earn support of colleagues and operational leadership team.
• Provides input to support technology planning.
• Works…