Part-Time Technical Support Representative

About This Role

This role is ideal for individuals pursuing a degree in Computer Science, Information Technology, or a related field who are looking to gain hands‑on experience in both software quality assurance and technical support. The Technical Support Specialist plays a dual role—ensuring the quality of new software releases and providing technical assistance to dealership clients using Service Lane eAdvisor. This position offers valuable exposure to the full software development lifecycle and real‑world problem‑solving in a customer‑facing environment.

• Perform testing and validation of beta‑level software releases
• Execute test plans and document findings, including bugs and defects
• Conduct exploratory testing to identify issues and “break” new software releases
• Provide technical support and troubleshooting for Service Lane eAdvisor dealership clients
• Respond to client requests for assistance via phone using remote desktop tools
• Diagnose and resolve basic hardware and software issues
• Participate in the software development lifecycle
• Gain hands‑on experience in software design and quality assurance

Travel Requirement:
Less than 5%

Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.

• Experience using and configuring Windows 7, 8, and 10
• Experience installing applications and drivers on Windows systems
• Basic knowledge of wireless networking
• Proficiency with Microsoft Excel and Word
• Strong oral and written communication skills
• Customer service‑oriented mindset
• Ability to work onsite at our designated office from 8am to 3pm, or 8am to 4pm, 3x/week

• Programming or Windows scripting experience
• Experience setting up wireless networks
• Previous help desk or technical support experience

• Training will be provided
• Starting wage: $15/hour

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and holidays
• Training will be provided
• Starting wage: $15/hour

Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.

• Ability to remain in a stationary position (sitting or standing) for extended periods
• Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)
• Ability to view and interpret information on a computer screen for extended periods
• Ability to communicate effectively via phone, video, and written communication
• Ability to participate in virtual meetings with or without reasonable accommodation

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
• Employment may be contingent upon a background check in accordance with applicable laws.

Note:

This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.