Senior IT Technician; on-site in Troy, MI - Health Alliance Plan

Senior IT Technician (on-site in Troy, MI) - Health Alliance Plan

This position will require 5 days a week (M-F) on-site at the Health Alliance Plan building in Troy, MI.

GENERAL

SUMMARY:

The Senior IT Technician is responsible for on-site, in-house, and remote technical service support, installation, configuration and incident resolution in the Endpoint Devices (PC, Laptops, tablets, Phones, Printers, et.) device environments.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Diagnoses hardware, software, mechanical and systems failures, using established procedures.
• Provide technical assistance to system projects and technical staff as needed.
• Identifies and appropriately escalates system hardware, software or build issues for quality assurance and system stability.
• Provides guidance and support to Jr. Staff and department management as needed to ensure service excellence is achieved.
• Provides excellent customer service by keeping customers fully informed of the status of their incident.
• Expected to lead system initiatives and critical projects upon request.

EDUCATION/EXPERIENCE

REQUIRED:

• High School diploma or G.E.D. equivalent.
• Associates Degree in Computer Science or related technical field, preferred.
• Three (3) years minimum of endpoint device experience working in a technical capacity. (HP Preferred).
• Three plus (3+) years working in a Health Care related field, preferred.
• Proficient knowledge of Windows Operating systems (XP/7/8), Microsoft Office and common application support.
• Proficient knowledge of network and wireless technology.
• Proficient oral and written communication skills.

CERTIFICATIONS/LICENSURES

REQUIRED:

• Technical Certifications (A+ Certified, HP Certified, Microsoft), preferred.
• ITIL Certified, preferred.

Additional Information

• Organization: HAP (Health Alliance Plan)
• Department: IT Support & Operations
• Shift: Day Job
• Union Code:
  Not Applicable