Technology Operations Support Coordinator

Technology Operations Support Coordinator

Full‑time position. This role works closely with AGS Technology Analysts and Program Management Offices (PMO) to support day‑to‑day operations, including provisioning for ACUMEN IWP products and acting as a central point of contact for AGS technology teams.

• Document, submit, and monitor inquiry, incident, and low‑complexity service request tickets in
• Grant software licenses for internal technologies and track access requests.
• Ensure all relevant information and attachments are received before escalation.
• Track new technology issues, updates, and resolutions through Salesforce.
• Triage tickets before reassigning to Tech Ops Analysts and Tech CoE.
• Create, update, and maintain AGS Technology Operations support documentation.
• Capture and report on technology SLAs and other metrics for continuous improvement.
• Assist AGS Technology Analysts with basic questions on functionality and configuration of the technologies used by the Program Management Office.
• Research and troubleshoot technology incidents and service requests to resolve at the first level.
• Perform initial testing and QA on technology incidents and service requests as required.
• Coordinate global VMS outages.

• Bachelor’s degree or equivalent experience preferred.
• Experience with standard AGS VMS technologies (e.g., Beeline, Fieldglass, IQ Navigator, Salesforce, SharePoint).
• Software administration and support experience preferred.
• Proficient with Microsoft Office products.
• Strong multitasking ability in a fast‑paced environment.
• Ability to follow and influence processes and enforce adherence.
• Strong organizational and communication skills.
• Analytical, problem‑solving, and detail‑oriented mindset.
• Customer‑service skills and independent teamwork capability.
• Adaptability to a constantly evolving field.

Job located in Troy, MI with a hybrid work arrangement.

At AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) employer and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law.

If you would like to request a reasonable accommodation, such as modification of the job application process due to a disability, please contact Accommodati

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I‑9.