IT Manager

IT Manager

Department: Data and Systems

Reports To: Director of Data and Systems

Location: Troy, Michigan (Corporate)
Base Salary Range: $70,000 - $80,000 annually

Ready to elevate your career path to a new all-time high?

JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.

Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.

Does this spark your interest? If so, we'd love to hear from you!

Position Summary

The IT Manager runs day-to-day IT for JARS across the corporate office and our retail locations. The role is mostly project work, not tickets. Our IT Technician handles tier-1 support well on their own and rarely needs escalation, so the IT Manager spends most of their time on infrastructure projects, system standardization, and vendor management. The IT Manager supervises the IT Technician and is the operational owner of every IT system the company runs.

This is an on-site role based at our Troy corporate office.

Key Responsibilities

Systems Administration

Day-to-day administration of our Microsoft 365 and Entra t, including identity, groups, licensing, conditional access, and security policy. Entra  our identity platform end to end; there is no on-premises Active Directory here.

Manage the user, device, and access lifecycle across corporate and all retail locations.

Maintain SSO and SCIM integrations between Entra and our business applications, and add new ones as we onboard new systems.

Work with the Data and Systems team on identity-driven automation and provisioning.

Network and Infrastructure

Manage and monitor the company network across all sites. Our environment is primarily Ubiquiti.

Audit network health and security on a regular cadence and remediate what you find.

Source and contract internet service for new retail locations and corporate sites.

Manage existing ISP contracts, renewals, and any service escalations.

Telephony and Communications

Administer Zoom Phone across corporate and all store locations, covering provisioning, call routing, desk hardware, and the vendor relationship.

Manage the corporate cell phone fleet, including the carrier relationship, lines, devices, and cost control.

Hardware and Procurement

Provision computers, peripherals, networking gear, and IT-related equipment for corporate and the stores.

Set hardware standards, keep an asset inventory, and plan refreshes.

Negotiate with vendors and resellers, and track IT spend against budget.

People and Process

Supervise the IT Technician, including priorities, coverage, performance, and development.

Provide tier-2 and tier-3 escalation support and occasional after-hours coverage. Day-to-day tickets stay with the IT Technician.

Write and maintain SOPs for IT, covering onboarding and offboarding, network changes, incident response, hardware deployment, and vendor management.

Look for manual work, standardize it, document it, and automate it where it makes sense.

Required Qualifications

Current, hands-on experience administering Microsoft 365 and Entra  production, including experience setting up SSO and SCIM with business applications. Identity is the core of this role. We want someone who knows Entra inside and out and stays current with it.

Experience administering business networks, including switching, routing, wireless, and firewalls.

Comfortable managing vendors, contracts, renewals, and procurement.

Experience writing technical SOPs and operational documentation.

Strong project management skills. Able to scope, schedule,…