Aftersales V Technical & Data Specialist Job Troy area,Michigan USA,IT/Tech

Position: Aftersales 12V Technical & Data Specialist

Overview

EXPLEO GROUP USA is looking for an Aftersales 12V Technical & Data Specialist to join a dynamic and expanding team in Troy, MI.

Responsibilities:

Technical Leadership

Serve as the Aftersales Subject Matter Expert (SME) for 12V battery diagnostics, testing procedures, and battery-related field concerns.
Lead technical investigations involving battery failures, no-start concerns, charging system performance, and diagnostic process effectiveness.
Analyze battery tester performance, software validation results, and diagnostic accuracy studies.
Partner with Engineering, Quality, Warranty, Service Engineering, Technical Assistance, Supply Chain, and Supplier organizations to identify root causes and drive corrective actions.
Support the development, validation, and continuous improvement of battery testing procedures, service processes, and dealer diagnostic tools.
Lead and coordinate a cross-functional 12V Aftersales Task Force to resolve emerging field issues.
Facilitate technical reviews, working sessions, and executive-level presentations.

Data Analytics & Reporting

Analyze dealer battery tester data, warranty claims, telematics information, repair orders, and vehicle field performance data.
Develop dashboards, scorecards, and KPI reporting to monitor:
Battery replacement trends
Warranty spend and cost drivers
Dealer diagnostic compliance
Battery tester effectiveness
Vehicle platform performance
Service campaign effectiveness
Identify emerging trends and provide data-driven recommendations to leadership.
Utilize statistical analysis, predictive analytics, machine learning techniques, and AI-enabled tools to improve field issue detection and decision making.
Leverage platforms such as Palantir Foundry and other business intelligence tools to support advanced analysis and reporting.
Create and present executive-level reports, insights, and recommendations.

Aftersales Operations Support

Drive warranty reduction initiatives through technical analysis and corrective action implementation.
Collaborate with dealer operations teams to improve service processes and diagnostic effectiveness.
Monitor customer feedback and field data to proactively identify product performance concerns.
Support service campaigns, technical actions, and continuous improvement initiatives.
Translate complex technical and analytical findings into practical business recommendations.

Education:

Bachelor's Degree in one of the following disciplines or a related technical field:

Experience:

5+ years of experience in one or more of the following:
Automotive diagnostics
Electrical systems engineering
Aftersales operations
Warranty analytics
Technical data analysis
Experience with Palantir Foundry.
Experience using AI-based analytics tools, machine learning models, or predictive analytics applications.
Knowledge of automotive aftersales systems, warranty processes, and dealer operations.
Experience developing executive dashboards and business intelligence reporting solutions.
Automotive OEM, dealership service, warranty, or diagnostic experience.
Familiarity with battery tester technologies, telematics data, or connected vehicle analytics.
Experience leading large cross-functional task forces or technical working groups.

Technical Skills

Strong understanding of:
12V battery technologies
Vehicle electrical systems
Battery diagnostics
Charging systems
CAN network architectures
Advanced Microsoft Excel skills.
Strong analytical and problem-solving capabilities.
Experience developing reports, dashboards, and business intelligence solutions.
Ability to analyze large data sets and translate findings into actionable recommendations.
Strong written, verbal, and presentation skills.

Leadership Skills

Ability to lead and influence cross-functional teams without direct authority.
Experience coordinating complex initiatives involving multiple stakeholders.
Strong executive communication and presentation capabilities.
Strategic thinker with exceptional attention to detail.
Proven ability to drive decisions using data and facts.

What We Offer

At Expleo USA, we…