Tech Support Supervisor — Lead IT Ops & VIP
Job in
Troy, Oakland County, Michigan, 48083, USA
Listed on 2026-07-26
Listing for:
HarmonyCares
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Harmony Cares is seeking a Technical Support Supervisor to lead the technical support team and ensure high-quality service delivery across all channels. You will manage accounts, troubleshoot hardware and software, and drive SLA adherence while collaborating with cross-functional teams.
The role requires 5+ years in level 1/2 support, leadership experience, and ITIL or equivalent certifications. On-site options available; we value process improvements and clear internal communication.
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