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IT Incident Manager & Problem Lead; Hybrid
Job in
Troy, Oakland County, Michigan, 48083, USA
Listed on 2026-07-27
Listing for:
Blue Cross and Blue Shield of North Carolina
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Project Manager, IT Support
Job Description & How to Apply Below
Blue Cross and Blue Shield of North Carolina is seeking an Incident Manager to lead end-to-end IT incident management, coordinating cross-functional teams to restore services rapidly while minimizing business impact.
The role emphasizes improving incident processes, maintaining ITIL-aligned policies, and communicating clearly with stakeholders. It supports a Hybrid-Flex/Remote-Flex model with on-call duties and a strong focus on service reliability.
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