More jobs:
ITSM & ServiceNow Analyst — AI-Driven Global Service Desk
Job in
Troy, Oakland County, Michigan, 48083, USA
Listed on 2026-08-04
Listing for:
JRD Systems
Full Time
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
IT Business Analyst, Systems Analyst, IT Support
Job Description & How to Apply Below
JRD Systems in Southfield, MI is seeking an experienced ITSM Systems Analyst to shape a Global Level 1 Service Desk within the Digital Experience organization. Reporting to the Technical Support Manager, you will collaborate with support teams and business stakeholders to analyze operations, optimize processes, and establish metrics for service excellence.
The role emphasizes ITSM, Service Now, knowledge management, and documentation, with a strong focus on automation, self‑service capabilities,
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