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IT Helpdesk Specialist — Ticketing & Troubleshooting
Job in
Troy, Oakland County, Michigan, 48083, USA
Listed on 2026-08-22
Listing for:
Troy University
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Troy University is seeking an IT Helpdesk Assistant to support callers, perform basic troubleshooting, and guide users to knowledge resources. The role involves creating helpdesk accounts, submitting and managing tickets, and using history tools to resolve issues.
Hours are Monday–Friday with weekend shifts as listed, and additional duties may be assigned. Background checks apply per university policy.
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