Manager, Technical Operations

Shape the Future of Healthcare with Direct Rx!

You will lead a cross-functional team of technical professionals spanning AI engineering, software development, and technical support. This role is responsible for overseeing day-to-day team operations, managing project delivery, and serving as a bridge between technical staff and business stakeholders. The ideal candidate combines strong people-management skills with hands‑on familiarity across hardware, software development, and enterprise support functions.

• Manage and mentor a team of technical professionals, including AI Engineers, SQL Developers, .NET/C# Developers, and Technical Support staff.
• Oversee daily operations of the technical team, including workload distribution, prioritization, and performance management.
• Serve as an escalation point for complex technical support issues involving hardware, software, and infrastructure.
• Partner with stakeholders to define project scope, timelines, and resource allocation for software development initiatives.
• Guide the team's work on AI and machine learning projects, ensuring alignment with business goals and technical best practices.
• Review and support the development, testing, and deployment of applications built on .NET/C# and SQL Server.
• Establish and maintain standards, documentation, and processes for support tickets, code quality, and system reliability.
• Coordinate with vendors and internal stakeholders on hardware procurement, maintenance, and lifecycle management.
• Manage relationships with external vendors and contractors, including software providers, managed service providers, and outsourced development resources.
• Negotiate contracts, monitor service-level agreements, and evaluate vendor performance to support quality, reliability, and cost effectiveness.
• Conduct regular one‑on‑one meetings, performance reviews, and career development planning for direct reports.
• Report on team metrics, project status, and technical risks to senior leadership.
• Assist with hiring, onboarding, and training of new technical team members.
• Solid working knowledge of technical support processes, including hardware troubleshooting and IT infrastructure.
• Familiarity with software development practices and the software development lifecycle, particularly using SQL, .NET, and C#.
• Understanding of AI and machine learning engineering concepts, with experience managing or collaborating with AI engineering teams.
• Proven ability to manage competing priorities across multiple technical disciplines.
• Strong communication skills with the ability to translate technical concepts for non‑technical stakeholders.
• Experience with project management tools and methodologies, with Agile/Scrum experience preferred.
• Demonstrated leadership skills with a track record of building and developing high-performing teams.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in a technical role, with at least 2–3 years in a management or team lead capacity.

• Hands‑on experience writing or reviewing SQL, C#, or .NET code.
• Experience with cloud platforms such as Azure, AWS, or Google Cloud Platform.
• Background in AI/ML model deployment or MLOps.
• Relevant certifications such as PMP, ITIL, or Microsoft/Azure certifications.

Join Direct Rx Pharmacy, where you’ll have the opportunity to lead a cross‑functional technical team in a healthcare environment where innovation and patient care go hand‑in‑hand. This role provides the opportunity to develop team members, lead meaningful technical initiatives, and contribute to solutions that strengthen our operations and support patients and providers.