Encompass Administrator

Description Direct Placement Position

On-site in Troy for the first 3 months. After that, 2 days in office and 3 days remote

Hours:

Monday through Friday 8am to 5pm

Overview of Responsibilities:
Administer, configure, maintain, and support real estate lending systems to ensure reliable and efficient day-to-day operations. Provides technical support, system configuration, testing, troubleshooting, and user administration activities while maintaining system integrity, data accuracy, compliance, and operational effectiveness. Serves as real estate lending systems subject matter expert for end users and supports system enhancements, implementations, and projects related to real estate lending systems.

• Systems Operations and Support:
  Monitors real estate lending system performance, workflows, and data integrity to support efficient day-to-day operations and a positive member experience. Maintains system documentation, administrative procedures, and configuration settings. Supports implementation of approved system enhancements and process improvements. Stays current on industry advances, system administration guidelines, and regulatory requirements to support operational effectiveness and system stability. Identifies system issues, operational inefficiencies, and enhancement opportunities and escalates as appropriate.
• Lending System Administration and Configuration:
  Administers real estate lending systems, business intelligence analytics, third party vendors, and affiliated services to an efficient, scalable, and effective lending environment that supports a modern digital mortgage experience. Administer user profiles, security permissions, business rules, workflow progression, regulatory compliance updates, document generation libraries, custom loan documents, and eFolder settings. Monitor vendor integrations and interfaces to ensure proper functionality and coordinates issue resolution with vendors, IT, and business partners.
  
  Supports system upgrades, releases, testing, deployment activities, and end user training by preparing documentation, executing test plans, and validating system functionality.
• Reporting, Administration & Process Automation:
  Creates, maintains, and distributes recurring and ad-hoc reports that support business needs, decision making, and operational efficiency. Monitors reporting accuracy, data integrity, system-generated outputs to ensure reliability of information. Maintains scheduled reporting processes and support automation activities within real estate lending systems. Assists business stakeholders with reporting request, data validation, and troubleshooting related reporting issues.
• Project Implementation and Compliance Support:
  Supports corporate projects involving real estate lending systems, system enhancements, and operational process improvements. Assists with gathering business needs, documenting system requirements, executing test plans, and supporting implementation activities. Maintains documentation related to system changes, configurations, and procedures. Supports compliance with applicable regulations, internal controls, and organizational standards by monitoring system activities, identifying potential issues, and escalating potential risks or concerns to appropriate stakeholders.
  
  Assists with user acceptance testing, issue resolution, and post-implementation support activities.

encompass, systems analyst, lending, mortgage servicer, bachelors degree

encompass,systems analyst,lending,mortgage servicer

MUST HAVE:

• 3+ years of Loan Origination Systems experience in Encompass OR similar LOS System is REQUIRED!
• experience supporting lending teams and understanding the lending lifecycle
• experience working in a bank/credit union or similar capacity
• MUST be able to pass a soft credit check!

• encompass certification
• associate's or bachelor's degree in business or computer science is preferred
• Experience using Encompass and its interfaces, , C#, FICS Mortgage Servicer, Symitar, MS Visio, MS Excel, or SQL preferred.
• Strong knowledge of Encompass functionality and ability to coach end-users on how to utilize it effectively. Experience in configuration of all areas of Encompass settings including personas, user groups, eFolder, loan templates, reports, input form builder and all types of business rules. Strong understanding of loan lifecycle.

Intermediate Level

This is a Permanent position based out of…