Automotive Technician and Training Specialist - English and Spanish speaking

Automotive Technician Support and Training Specialist

Responsibilities:

• Collaborate with new and existing customers, distributors, and internal personnel.
• Provide all aspects of technical support via phone, email, and in‑person for assigned aftermarket product lines.
• Deliver top‑level customer service by efficiently handling inquiries related to technical aspects of our aftermarket products (e.g., sensor programming, installation, mobile app use).
• Collaborate with other customer support teams to communicate and promptly escalate customer issues.
• Ensure customer satisfaction by delivering effective training sessions onsite or online.
• Attend and participate in trade shows and customer events as needed.
• Provide regular feedback to the global Aftermarket Technical Team regarding product issues and opportunities for improvement in training and tools.
• Proactively prepare and update training documents and validate technical content for Marketing and Communications.
• Record training videos as required.
• Create, translate, and update educational content for e‑training platforms, training websites, and presentations.
• Support Engineering and Product Management with research, validations, performance testing, benchmarking, and tool maintenance.
• Support Product Management by translating Voice of Customer and competitive insights into prioritized product roadmaps.
• Maintain personal technical knowledge through training, publications, networking, and industry participation.
• Work flexible hours to support peak business needs or weekend customer events/trade shows.
• Clearly and concisely document customer communications.
• Self‑manage workload efficiently and effectively.
• Assist with other duties as directed by the manager.

• University degree (Bachelors) or equivalent relevant work experience.
• Team player able to work in a fast‑paced environment with demonstrated ability to handle multiple competing tasks and demands.
• Strong communication skills (oral, written, and presentation).
• Strong organization, planning, and time‑management skills to achieve results.
• Strong personal and professional ethical values and integrity; holds self‑accountable to achieving goals and standards.
• Proficiency in Microsoft Office programs (Outlook, Word, PowerPoint, Excel).
• Strong interpersonal and collaboration skills to work effectively with all levels of the organization, including suppliers and external customers.
• Comfortable with automotive electronics installation, repair, wireless technology, and mobile app support.
• Affinity for training/knowledge transfer; coaching or education experience is a plus.
• Knowledge of the automotive aftermarket, tire industry, or auto repair environments preferred.
• Strong customer service orientation.
• Excellent communication and motivational skills.
• Solution‑oriented mindset with a positive, can‑do approach.
• Ability to work independently with accountability.
• Fluent English required;
  Spanish is a plus (bilingual English/Spanish).
• Willingness to travel extensively throughout North America.

Base Salary Range: $59,840.00 - $82,280.00

Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Sensata Technologies, Inc. (US) participates in E‑Verify. If you require a reasonable accommodation in connection with the hiring process or to perform the essential functions of the position, please make a request to the recruiter or contact