Network Technician II Job Troy area,Michigan USA,Language/Bilingual

Network Technician II

Job Description:

Are you agoal-oriented professional who thriveson helping people and providing superior customer service?

Then this role might be perfect for you! This isa great opportunity to join Grid4 Communications and grow your career with us. We are looking for a highly motivated

Network

Technician to joina great teamand have a real impact on the business!

The ideal candidate is a customer champion who brings a combination of technical acumen, problem solving skills, great judgement, and all-star collaborative ability to drive successful resolution of customer issues and measures success in the satisfaction of the customer.

Responsibilities:

Monitor core network elements, network performance, and facilities for service issues and proactively address potential issues
Perform remote troubleshooting whilealwaysmaintaininga positive and professional mannerin high-stress situations
Take repair calls and provide status to customers on a regular basis
Maintain workload through a queue detailing each ticket with notes of stepstakentest results and resolution
Provide installation/configuration guidance and testing to customers and partners
Act as first level of escalation for repairs and orders for Customer Careand Service Delivery
Provide remote support for Field Services teams
Provide 24x7 on-call support as needed, including ability to work a flexible, off-hours schedule for planned/unplanned issues
Make recommendations for process and procedure improvement
Maintain schedule of network maintenance
Be able to perform individually at or above expectations

Qualifications,skills,and knowledge:

Abachelor'sdegree inrelated field
Previous experience in IT, customer service, or other related fields
2+ years of voice and data troubleshooting experience
Customer-first attitude
CCNA, CCENT, or other Cisco certifications are preferred
Cisco/Adtran Router and Switch experience, VoIP experience preferred
Intermediate understanding of telephony, IP, LAN/WAN technology concepts
Strong analytical skills
Innovative approach
Get it done mentality

Whatwe’llbring to the table:

Work-life balance
Vibrant company culture and fun work environment - our valuesdon'tsit on a shelf collecting dust, we use them in all we do
Ability to make an impact - your ideas and voice are important to us and are welcomed here
Employee health is one of our top priorities! We offer great health benefits - medical, dental, and vision
Daysallocatedfor rest and relaxation - including 15 PTOdays, 10paid holidays, bereavement, jury duty & military leave
Offering you the best chance to prepare for the future - 401(k) with a generous company match
Business casual dress code

Here’swhat a couple of team members have to say about Grid4:

"I enjoy the people and the work-life balance" - New hire for HR

"I like the open and friendly work environment,there is always an employee willing to help" - New hire for Project Management

Salary range: $49,700.00-$71,157.00

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