Automotive Technician and Training Specialist - English and Spanish speaking

General Responsibilities

• Collaborate with new and existing customers, distributors, and internal personnel
• Provide, via phone and/or e‑mail, all aspects of technical support for assigned products
• Organize the Field Sales team in all custom development projects when necessary
• Collaborate with the customer and the sales manager / engineering, distributing technical information when available to all relevant parties, or other activities as needed
• Organize marketing and engineering in maintaining and improving all technical documentation, both print and digital, and provide feedback whenever possible as to potential improvements in either
• Key participant the overall products return process for all technical related returns from assigned products in the designated region
• Organize all regional prospecting activities for assigned products with regards to identifying account potential based on technical reviews of website information, products brochures, etc., as needed
• Maintain a comprehensive record within company database of all technical calls received

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience
• Must be a team player able to work in a fast‑paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self‑accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

• Provide technical support via telephone, email, and in‑person for customers on assigned aftermarket product lines
• Deliver top‑level customer service by efficiently and thoroughly handling inquiries related to technical aspects of our aftermarket products (e.g., sensor programming, installation, mobile app use)
• Collaborate with other customer support teams to communicate and elevate customer issues promptly
• Ensure customer satisfaction by delivering effective training sessions onsite or online
• Attend and participate in trade shows and customer events as needed
• Provide regular feedback to the global Aftermarket Technical Team regarding product issues and opportunities for improvements in training and tools
• Proactively prepare and update training documents and validate technical content for Marketing and Communications
• Record training videos as required
• Create, translate, and update educational content for e‑training platforms, training websites, and presentations
• Support Engineering and Product Management with research, validations, performance testing, benchmarking, and tool maintenance
• Support Product Management by translating Voice of Customer and competitive insights into prioritized product roadmaps
• Maintain personal technical knowledge through training, publications, networking, and industry participation
• Work flexible hours to support peak business needs or weekend customer events/trade shows
• Clearly and concisely document customer communications
• Self‑manage workload efficiently and effectively
• Assist with other duties as directed by the manager

• Comfortable with automotive electronics installation, repair, wireless technology, and mobile app support
• Affinity for training/knowledge transfer; coaching or education experience is a plus
• Knowledge of the automotive aftermarket, tire industry, or auto repair environments preferred
• Strong customer service orientation
• Strong organizational, planning, and…