Customer Logistics Operations Manager - Troy, MI

Job Summary

We are seeking an in‑office Operations Manager with strong LTL experience. This role is data‑driven, detail‑oriented, and project‑focused to serve the customer. Success is predicated on a collaborative management style driven by critical thinking, strategy development, and timely execution in a fast‑paced work environment. This position manages accounts, not people, and is fully on‑site in our Troy office.

• Comprehensive Benefits:
  Access to Medical, Dental, Vision, Life Insurance, and Long/Short‑Term Disability plans to support your well‑being.
• Virtual Care:
  Access to Teladoc services for 24/7 healthcare on your schedule through insurance coverage.
• Award‑Winning Culture:
  Recognized for our people‑first values and team energy. You’ll feel it the moment you walk through our doors.
• Weekly Perks & Recognition:
  Enjoy Friday "Thank You" lunches, monthly Lunch & Learns, monthly True Blue employee recognition award, and the exclusive annual Presidents Club award.
• Professional Development:
  Gain access to over 1,800 on‑demand courses through our internal LMS, BG University, to grow your skills and advance your career.
• Team That Embodies Our Core Values:
  Join a group of supportive, driven teammates who celebrate wins together and help each other through challenges.
• Embrace the Energy:
  With our fast‑paced, high‑reward environment, no two days are ever the same. Our company is perfect for go‑getters who thrive in a little organized chaos.
• Giving Back:
  Participate in community outreach and charitable initiatives with partners including the Humane Society, Metropolitan Ministries, Kids in Need Foundation, and more.

• Daily communication between the customer and BG internal teams as it relates to the customer’s operations.
• Proactively manage the operations dashboard to ensure BG is meeting and exceeding service commitments to the customer.
• Identify logistics trends and work with the customer and enterprise team to mitigate risks and act on improvement opportunities.
• Manage immediate systemic issues such as service failures, critical delays, multiple billing issues, and other systemic concerns affecting the stability and health of the customer account.
• Deliver weekly reviews and monthly report‑outs to the customer based on their requirements.
• Develop, facilitate, and implement account‑specific projects, executing milestones, updating and tracking progress, and communicating completion for internal and customer visibility.
• Calculate the ROI and impact for projects and communicate the value provided.
• Perform root‑cause analysis for account issues, document them, develop corrective action projects, and lead them to successful solutions meeting or exceeding customer expectations.
• Escalate client critical issues to upper management and follow up with solutions.
• Create presentations, documents, and spreadsheets to help manage customer accounts and share appropriate data with the accounts.
• Communicate with internal Blue Grace departments to keep the client’s internal account functioning efficiently and effectively.

• Bachelor’s degree in supply chain field or an equivalent combination of education and experience.
• 5+ years of LTL or FTL experience required.
• Experience working with big‑box retail companies.
• Ability to write business and related reports and correspondence as an industry subject‑matter expert.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to analyze all aspects of transportation data to report in clear and meaningful metrics.
• Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Experience working in ERP/WMS systems and Microsoft Office Suite.