Logistics Specialist Job Troy area,Michigan USA,Supply Chain/Logistics

Logistics Coordinator

Responsible for all logistical processing of retail customer orders including eCommerce; which includes coordination with customers, internal departments, warehouse, and arranges shipment of requested retail items.

Hours

Required:

40+

Major Responsibilities

Process various retail customers and eCommerce orders, while following each customers guidelines

Support and maintain of logistics policies, procedures, support plans and similar data

Run/save/send reports on new purchase orders

Create labels, packing slips & pull sheets for new purchase orders & email them to the appropriate warehouse

Update pertinent fields in IQMS before orders ship

Schedule trucks to pick-up loads shipping from required locations

Request extensions for purchase orders when missed pickups occur

Coordinate with in-house sales team to promote accurate and timely processing of orders for customers

Problem solve and resolve warehouse issues & mishaps including missed cartons on loads, wrong loads shipped, merchandise shortages, and missed orders, while informing appropriate persons of these instances to track charges & fees incurred

Investigate and provide documentation to disprove customer chargebacks

Enter purchase orders into routing in a timely manner to avoid chargebacks for late shipments

Inform warehouses on new vendor shipping requirements along with any changes to present vendor routing & shipping guides. Update vendor guides as necessary & keep track of changes in Customer Guidelines folder

Perform other related duties as required and assigned

Skills Required

Bachelor's degree or equivalent

Experience with Retail Portal websites

Strong communication skills - verbal and written

Ability to multi-task

Knowledge of transportation and logistics

Experience with retail eCommerce

Proficiency in Microsoft Office

Strong attention to detail and accuracy