Fraud Assistant Manager

Position Title

Fraud Assistant Manager

New York, NY 10018

The Fraud Assistant Manager plays a key role in supporting the Fraud Manager with the oversight, strategy, and operational leadership of the Fraud Detection team. This role ensures high standards of fraud prevention and investigation by driving performance, maintaining compliance with banking regulations, and upholding quality controls.

In addition to managing individual workload, the Fraud Assistant Manager mentors and develops team members, leads performance evaluations, contributes to training efforts across business units, and offers subject matter expertise on fraud‑related matters. The role also contributes to the development of policies and procedures, performs detailed reporting and trend analysis, and assists in managing complex projects aimed at reducing loss and mitigating risk.

Acting as a fraud prevention expert, this position fosters collaboration across departments and maintains strong relationships with internal partners and external stakeholders in law enforcement and regulatory agencies.

Pay Range: $69,501.00 - $102,818 Pay Range:
Local Minimum Wage - $0.00 - $0.00

• Support the Fraud Manager in daily operations of fraud detection, investigation, and prevention.
• Communicate performance expectations and team updates clearly and consistently.
• Foster a high-performance, motivated work environment and drive target achievement.
• Coach and mentor team members through 1:1s, performance evaluations, and policy briefings to promote best practices and ensure operational alignment.

• Collaborate with management to develop and implement departmental strategic plans aligned with fraud prevention goals.
• Maintain hands‑on expertise with fraud detection platforms to support team inquiries and ensure accurate guidance.

• Track and report fraud metrics, outcomes, and losses.
• Identify and communicate emerging fraud trends with mitigation recommendations.
• Develop and maintain early warning indicators and trend reports.
• Investigate fraud scenarios and escalate complex cases with proper documentation.
• Respond to inquiries from customers, law enforcement, and regulators.

• Refine business rules and detection strategies balancing risk, cost, and customer experience.
• Conduct root cause analysis and recommend process improvements.
• Identify system or policy gaps and propose risk controls.

• Exercise authority over escalated transaction clearance, account holds, and service restrictions; apply regulatory knowledge (Reg CC, Reg E, UCC Articles 3 &
  4) to minimize loss and ensure compliance.

• Partner with internal stakeholders to deliver targeted fraud awareness sessions.
• Support risk‑aligned changes across departments through consultation and training.
• Provide subject matter expertise and advisory support on fraud‑related matters to business partners across the bank.
• Attend Enterprise Fraud and Claims meetings (or other designated sessions) as delegated by the Fraud Manager.

• Maintain relationships with financial fraud professionals and agencies at the local, state, and federal levels.
• Represent the bank in external fraud forums, law enforcement interactions, or regulatory inquiries.

• Perform special projects, and additional duties and responsibilities as required.
• Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes‑Oxley compliance and adhere to internal control policies and procedures.
• Stay current on fraud trends, tools, and regulatory requirements.

• Education level required:
  High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent in Business, Finance, or Criminal Justice Preferred.
• Minimum experience required: 6+ Years of relevant investigative fraud experience in financial services industry and 3+…