Mitigation Project Manager

• Dental insurance
• Health insurance
• Vision insurance

Mitigation Manager and General Manager

Full-Time

Puro Clean, a leader in emergency property restoration services, helps families and businesses overcome setbacks caused by water, fire, mold, biohazard, and other damages. We operate with a servant-based leadership mindset and aim to create an environment where our team members can grow professionally and spiritually through serving our customers, communities, and each other.

With a One Team mentality, you will perform services as assigned following Puro Clean production guidelines. Our project technicians assist their teams and supervisors with restoration work on residential and commercial sites, maintain vehicles and equipment, and ensure all customer needs are met with kindness and empathy, providing world-class service that distinguishes us from competitors.

• Perform all aspects of the production processes effectively
• Manage mitigation and remediation projects assigned to you
• Motivate the tech team to meet project goals and responsibilities
• Oversee scheduling, resources, subcontractors, and crew with the Project Coordinator
• Prepare inspection forms and scope notes for estimators
• Prepare and settle mitigation and remediation projects
• Act as quality controller and review estimates promptly
• Communicate customer concerns to Management
• Explain Puro Clean's services to customers and gain confidence
• Coordinate with insurance companies during claims
• Complete final walk-throughs with lead technicians for quality assurance
• Use the customer management database for all project forms
• Create new assignments upon receiving calls about new work
• Guide promising job leads on-site
• Provide documentation for billing: work authorization, photos, invoices, scope notes, dry logs, certificates
• Analyze and formulate scopes of work on-site
• Oversee job costing including supplies, hours, equipment, subcontractors
• Negotiate job costs and scope with customers and insurers
• Lead on-call mitigation team during after-hours
• Check on jobsites daily
• Review estimates for accuracy and submit updates within 24-48 hours
• Train crew members and conduct performance reviews
• Travel as needed
• Perform other duties as assigned by Management or Ownership

• Health insurance

• Monday to Friday
• On call
• Overtime

• Troy, MI 48084 (Required)

• 10% (Preferred)