Store Manager In Training

A Brief Overview

Store Managers-in-Training (SMiT) are aspiring leaders focused on gaining the skills needed to guide team members and ensure the store's success by implementing strategies and adhering to best practices. They collaborate with the Store Manager to oversee operations and foster a culture of high performance and engagement. SMiT will develop a structured approach to operations, consistently determining which strategies to employ to achieve results, maintain customer focus, and boost sales.

They will hold team members accountable and consistently meet customer expectations, preparing for the future by identifying, developing, and retaining talented teams of Technicians and Repair Specialists.

• People Leadership – Partner with the Store Manager to manage talent, including hiring, onboarding, coaching, training, performance management, and culture building. Identify capabilities needed, evaluate current capabilities, address gaps, and prioritize assignments. Provide regular coaching with focus on productivity, quality, and customer metrics. Create a positive work environment and address retention barriers.
• Operational Management – Business and Strategy Implementation – Support the execution of annual plans by delegating through the team, ensuring alignment with district direction. Quantify business outcomes such as revenue, NPS, job completion rate, time-to-serve, sales, quality, profitability, associate retention, and engagement.
• Store Operations – Manage all aspects of store operations, including safety, facility management, inventory, timecard management, and compliance with processes and policies.
• Customer Experience – Build a culture that prioritizes driving a great, memorable, and easy customer experience. Monitor and address customer service metrics and remove obstacles.
• Internal Collaboration – Collaborate across the organization, working with warehouse managers, dispatchers, and field service representatives to achieve results.
• Operational Best Practices – Implement playbook practices, hold staff accountable, address challenges, and perform repairs or recalibrations as needed.
• Other duties as assigned – Perform additional responsibilities as required.

• Bachelor's Degree or equivalent practical experience.
• Preferred: 4‑6 years of leadership and supervision experience.

• Ability to work at multiple locations within a district and travel up to 5%.
• Proficiency with Microsoft Office, web applications, and office equipment.
• Strong communication, team building, and collaboration skills.
• Adaptability to evolving business models and best practice implementation.

• Work at the store location.
• Operate a company vehicle safely and maintain a valid driver’s license with acceptable driving record.
• Use PPE as outlined, and lift up to 35 pounds.

The role emphasizes building effective teams, clear communication, talent development, adaptability, and customer focus. Responsibilities include fostering a safe and inclusive environment, leveraging data to solve problems, and delivering measurable results.

We’re diverse:
Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal‑opportunity employer. We do not discriminate based on any characteristic protected by law and we do not tolerate discrimination or harassment against associates or clients.

Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application or hiring process.