VP, Strategic Engagement Group; Virtual

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Our VP, Strategic Engagement Group / Segment Lead is a senior client-facing leader responsible for the operational excellence, account health, and growth execution within a defined vertical or geographic segment of Kelly's strategic account portfolio. This role serves as the primary client relationship owner and delivery leader for a subset of Kelly's largest, most complex accounts translating the enterprise growth strategy set by the Vice President, Client Growth & Solutions into tangible results.

Operating within a portfolio that typically represents $150M–$250M+ in Kelly revenue, the Segment Lead drives P&L performance, ensures service delivery excellence, and deepens client partnerships across multi-point workforce solutions. This is a high-accountability role at the intersection of client strategy, people leadership, and operational rigor and a key feeder role into VP-level portfolio leadership.

• Serve as the primary executive relationship owner for a defined segment of strategic accounts, functioning as a trusted advisor to client stakeholders at the director and VP level
• Lead day-to-day and strategic client engagement ensuring service commitments are met, escalations are resolved swiftly, and client confidence remains high
• Develop and maintain deep understanding of each client's business, workforce strategy, and competitive environment to deliver proactive, value-driven counsel
• Conduct regular Client Partnership Reviews (CPRs), establishing success metrics and demonstrating Kelly’s impact on client outcomes
• Champion client satisfaction and proactively surface risks or opportunities to the VP, Client Growth & Solutions

• Execute the account growth strategy within the segment, identifying and pursuing expansion opportunities by geography, solution line, and service category
• Lead the local sales cycle for expansion within existing accounts from opportunity identification through proposal, negotiation, and close — in alignment with VP-led portfolio strategy
• Develop compelling workforce solution narratives and business cases that connect client challenges to Kelly-delivered outcomes
• Contribute to renewal strategy development, coordinating with the VP and solutions teams to build retention and upsell plans well in advance of contract milestones
• Track portfolio financial performance and report on growth gaps, profitability levers, and forward pipeline to the VP, Client Growth & Solutions

• Own the end-to-end service delivery model for the segment ensuring operational processes, SLAs, and client commitments are consistently