Project Manager, Client Relationship Management

Company Description

Mars United℠ Commerce is a global commerce marketing practice that aligns people, technology, and intelligence to make the business of our clients better today than it was yesterday. Our worldwide capabilities coalesce into four key disciplines — Strategy & Analytics, Content & Experiences, Digital Commerce, and Retail Consultancy — that individually deliver unmatched results for clients and collectively give them an unparalleled network of seamlessly integrated functions across the entire commerce marketing ecosystem.

These disciplines are powered by our industry-leading technology platform, Marilyn®, which helps marketers understand the total business impact of their commerce marketing activation, enabling them to make better decisions, create connected experiences, and drive stronger, measurable results. Learn more at

We are seeking a Project Manager to manage client projects and process to ensure project accuracy, timeliness and client satisfaction.

Candidates must reside in a commutable distance to one of our hub locations in Chicago or Detroit (Troy) for a hybrid work schedule.

• Develop and manage project scope
• Develop and manage project schedules
• Develop and manage estimates
• Manage budgets and billing

• Define Project Scope in concert with Account Management
• Clearly communicate goals, expectations, and key information to team
• Define and evaluate project success
• Identify and manage project risks
• Work with team to troubleshoot and resolve issues
• Develop and communicate internal status reports and meeting notes

• Maintain accurate schedule through lifecycle of project
• Manage projects to scheduled milestones
• Communicate schedule risks upon detection and work with team to mitigate
• Clearly communicate key project miles stones to all team members

• Utilize existing data where possible to inform project estimates
• Develop estimate templates based on common project scopes
• Effectively manage scope creep by issuing change controls
• Communicate estimate risk upon detection and work with team to mitigate

• Billing liaison:
  Responsible for budget management, weekly billing meetings, and follow up w/ Client Leadership teams regarding outstanding financial issues.

• Bachelor’s degree in advertising, marketing, business or related field
• 1-3 years of marketing or advertising experience, agency experience preferred
• Interest in the Project Management discipline
• Strong background in digital media including custom website page development, native advertising, digital display ads, search, email, and social media
• Proficiency in Word, Excel and Power Point
• Ability to manage time, adhere to strict timelines, multitask and work well under pressure
• Detail orientation and ability to ensure that projects are developed in line with client’s brand style and guidelines
• Proactive nature in the seeking of work/responsibility
• Dependability in execution of work and as member of assigned team
• Enthusiastic, solution-oriented attitude in accepting work/new challenges
• Desire to learn all aspects of the assigned client scope of work and tactics; digital knowledge (banner ads, etc.) is a plus
• Effective interpersonal skills working well across functions
• Conscientious work ethic

Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation,…