Project Manager, Operations Management, Project & Program Management

Project Manager

Department: Human Resources 500005

Employment Type: Full Time

Location: Troy - Innovation Center

Reporting To: Lindsay Peters

A Taste of

Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Project Manager is responsible for successful delivery of cross-functional internal and client-facing projects. Projects can vary in scope, duration, and budget and require learning of Continental teams and processes as well as engagement with business leaders (e.g., manager and director level). Typical activities include:

• Lead the planning, design, execution, and monitoring of a variety of projects across all business units. Examples include: new programs or process improvements, client installations and renovations, technology implementations, and new business integrations.
• Maintain electronic project plans and schedules for every project and track key milestones and provide progress updates throughout the life of the project.
• Proactively prepare for and facilitate project meetings and issue meeting notes.
• Track project goals, risks, resourcing, and capital expense budget.
• Work with project team members to understand where constraints may exist and help remove barriers and roadblocks.
• Serve as a point of contact when multiple teams are assigned to the same project to ensure understanding and actions are aligned.
• Communicate with key stakeholders and project sponsors on project updates to ensure goal alignment.
• Contribute to the PMO’s development by providing improvements as well as informing key stakeholders on PMO best practices.
• Work with business leaders to develop tools to support project activities, which may extend into operational best practices.
• Develop and maintain trusting relationships within project teams and key stakeholders.
• Utilize an escalation framework when project milestones, objectives, or goals are at risk.
• Performs other related duties as assigned.

• Bachelor’s Degree from an accredited university
• 3+ years of Project Manager experience, successfully managing multiple projects at the same time in various stages. Specific experience in multiple industries is desired. Specifically, construction, technology, and organizational change management.
• Strong active listening, communication, problem solving, and analytical skills
• Work independently; manage workload capacity and prioritization with minimal oversight
• Collaborate with others; work with stakeholders to resolve conflicts with consistent positive results
• Demonstrate effective time management when working both…