Chief Operating Officer

The Chief Operating Officer (COO) provides overall leadership of OnPoint’s program and clinical services. The COO leads the implementation of new and existing services to ensure they are delivered in adherence to all applicable standards (contracts, licensing, accreditation, professional ethics, etc.). Ensures clinical oversight for all programs serving individuals with mental illness, intellectual and developmental disabilities, substance use disorder treatment and prevention, the local housing assessment and resources agency and medical clinic.

Ensures overall program and clinical services, methods of service delivery, regulatory compliance and budgetary constraints are consistent with the mission and vision of OnPoint. Reports to the CEO and works in alignment with the Chief Administrative Officer (CAO). Leads a management team and supports the operational implementation of the agency’s strategic plan. For purposes of continuity of operations, the COO may function in the place of the CEO for short intervals (e.g. less than two weeks) at the request of the CEO.

* Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Develops and oversees programs to fulfill OnPoint’s responsibilities as a Certified Community Behavioral Health Clinic (CCBHC), a Community Mental Health Services Program (CMHSP), and a Homelessness Assessment and Response Agency (HARA) for Allegan County. Directly supervise those programs/teams/staff in the absence of a manager/director/supervisor.
• Along with the CEO and CAO, provides leadership for strategic and organizational planning, daily decision-making, policy formation, budget development and oversight, and administrative implementation to fulfill the mission, vision, and values of OnPoint.
• Participates in leadership activities at the executive management level and at the regional affiliation level (PIHP).
• Establishes goals and objectives to facilitate the delivery of quality patient care and billable expectations aligned with CCBHC.
• Designs strategy for maintaining, expanding, and adjusting the service delivery system in context of programmatic and clinical services.
• Supports continuous development and improvement of OnPoint’s programs and clinical services through quality improvement and innovation.
• Meets regularly with the CEO for supervision and planning, serving as their principal advisor on program and clinical related matters.
• Provides a positive model of proactive and responsive leadership for staff throughout the agency.
• Assures that OnPoint programs and clinical services adhere to all applicable regulations and standards, developing and overseeing plans of correction as applicable.
• Evaluates, develops and ensures the integrity of the clinical practices of OnPoint Programs.
• Serves as primary staff representative to the Program Committee of the Board of Directors.
• Assists in the analysis of community needs, as invited, or requested, by responding to community needs assessments surveys and/or through dialogue with community leaders and agency partners.
• Assists as assigned, in the onboarding of newly appointed staff.
• Supports all elements of OnPoint’s compliance program.
• Build and maintain strong relationships with local and regional partners to ensure services are leveraged appropriately in the community in collaboration with the CEO. Work to improve systems and processes and maximize reimbursement of services provided.
• Participate in local, regional, state or agency work groups or committees that pertain to designated departments or populations to represent OnPoint as assigned by CEO.
• Performs other duties as assigned.