Commercial Loan Operations Insurance Manager

Position Title

Commercial Loan Operations Insurance Manager

Commercial Loan Operations Insurance Manager

Hicksville, NY 11801

The Commercial Loan Operations Insurance Manager is responsible for overseeing the daily operations of the commercial loan insurance function, spanning the full loan lifecycle from pre-closing insurance review through post-close maintenance, force placement, and insurance proceeds management. This role ensures that all insurance activities are performed in accordance with bank policy, regulatory requirements, and applicable flood regulations. The manager leads a team of insurance associates, serves as a subject matter expert and resource for internal business partners, and is accountable for the accuracy of insurance records across all relevant systems.

This role drives operational excellence, team performance, vendor oversight, and continuous improvement within the insurance operations function.

• Supervises a team of insurance associates responsible for pre-closing and post-closing insurance functions, ensuring timely, accurate, and compliant processing and responses.
• Oversees pre-closing insurance review for commercial loan transactions, ensuring all insurance documentation meets bank policy and standards prior to loan closing.
• Manages flood zone determinations and flood insurance review and approval in accordance with applicable flood regulations.
• Directs post-close insurance maintenance activities, including ongoing review and coordination with the insurance tracking vendor to ensure continuous and adequate coverage across the loan portfolio.
• Manages the force placement process, including additional outreach efforts to obtain renewal certificates from borrowers and the placement of force placement charges to client accounts in accordance with bank policy.
• Reviews and approves general ledger entries associated with force placement activity and insurance proceeds, ensuring accuracy, proper coding, and timely reconciliation.
• Provides expert guidance and consultation to business partners, including relationship managers, credit, legal, and compliance teams, on insurance-related matters, requirements, and bank standards.
• Assists with insurance proceeds and loss-related activities as applicable, including coordination with borrowers, insurers, and internal stakeholders to ensure proper handling and application of proceeds.
• Ensures alignment across all relevant systems to maintain accurate and up-to-date insurance records throughout the loan lifecycle.
• Monitors work queues, documentation, volumes, service levels, KPIs, and exception reports to ensure operational standards and SLAs are met.
• Ensures compliance with internal policies, regulatory requirements, flood regulations, and audit standards.
• Collaborates with credit, legal, compliance, servicing, technology, and vendor management teams to support insurance operations across the commercial loan portfolio.
• Identifies and implements process improvements, system enhancements, and automation opportunities within the insurance operations function.
• Supports internal and external audits, regulatory exams, and quality reviews by ensuring proper documentation and timely responses.
• Provides coaching, training, and development to staff while fostering a collaborative and performance-driven culture.
• Assists in operational readiness for new products, systems, and process changes impacting insurance operations.

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain…