Customer Support Engineering

Job Title

Responsibilities:

Communicates effectively and quickly when plant Quality Concern Notifications (QCNs) are issued

Ability to present status of issue resolution to plant management team

Key interface with Quality (at Ford and Supplier)

Knowledge of supplier's manufacturing process

Facilitator for visits from supplier's corporate office

Empowered to deploy resources by and from corporate office

Understands whether supplier is design responsible

Understands what parts are directed tier 2 with Multi Party Agreements or Bailment Agreements in place

Knowledge of Specifications / SCs / CCs

Provides daily support and ability to cover multiple shifts

Participates with Incoming Quality and PVT during investigation of emerging quality concerns

Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered

Effectively cuts issues off at Ford plant

Ensures clean cutoff including parts in transit and sitting in trailers at Ford plant

Verifies certified stock is being used on the line

Verifies daily that suspect stock is quarantined or shipped back to supplier and not re introduced to the assembly line

Understands part return process for parts shipped out of Ford assembly plant

Has appropriate means to test/check parts (functional/visual)

Effectively drives closure to all issues and communicates status through PCA to affected parties

Obtains early claims binning (from PVT daily informs supplier plant (if applicable)

Handles Stage 1 disputes with IQ

Attends IQ Binning meetings (if applicable)

Supports Bi Weekly Top Supplier Meeting (if applicable)

Supports daily Plant Quality Meetings (if applicable)

Communicates concerns to IQ, PVT/VRT, STA if the Ford plant is not handling parts properly

Has knowledge of the supplier manufacturing processes & poka yokes

Is trained in problem solving techniques such as Black Belt, Shainin, Green Belt, Global 8D, 6 panel, etc.

Attends the VRT meeting every week or as needed

Attends the Plant FCPA meeting daily or as needed

Attends the VRT ECB binning meetings daily or as requested

For additional information on warranty claims, the supplier representative must contact a Resident STA, PVT Engineer or VRT team member

Conducts a surveillance audit in the assembly plant for ECB issues and internal Ford assembly plant concern rejects

Participates in color harmony meeting when required

Obtain Ford plant clean point and verifies that certified stock is being used on the line

Follow up with their plant contacts and ensure that 8

Ds are send to the plants on time

Representatives should participate with STA & VRT during investigation of emerging ECB with potential supplier manufacturing contribution

For warranty returns through the assembly plant, representatives should facilitate warranty parts shipment to the supplier and follow up daily to ensure parts have been delivered

Follow up with the supplier plant contacts and ensure that extraordinary actions / 8

Ds are send to the plants on time

Representatives should be familiar with all open BSAQ projects & follow up with the Resident STA, PVT Engineer, or VRT team to ensure the BSAQ projects are up to date

Representatives should get to know their VRT Leader & VRT team members, & Understand where & when the VRT meetings take place

Requirements:

Proficient Microsoft Office Skills

Excellent Organization Skills

Excellent Communication Skills

Presentation and Management Skills

Prior injection Molding and plastic fabrication knowledge

Knowledge of Quality defects on molded component

Prior testing and validation software skills

Prior Wiring Harness Engineering Experience

Trouble shoot wiring harness problems

Knowledge of vehicle electrical Structure

Engineering blueprints reading and interpretation

Demonstrated ability to adapt and learn continuously, clearly establish expectations, and hold others accountable for achieving results, as well as developing and executing strategic plans

Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow

People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction

Multifunctional comfortable to follow up several projects at the same time

Supports and exemplifies Client values and commitment to SAFETY, quality, and cost with a great sense of ownership, teamwork, and communication among all levels of administration

Organized and self-sufficient professional

Open to travel

Years of experience:

2- 5

Education:

BS Engineering Degree or equivalent STEM Major

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit  to learn more.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada,…