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QA Specialist / Manager Quality Technician/ Inspector

Quality Assurance Analyst - Call Center Excellence

Job in Troy, Oakland County, Michigan, 48083, USA
Listing for: Henry Ford Health
Full Time position
Listed on 2026-02-16
Job specializations:
  • Quality Assurance - QA/QC
    QA Specialist / Manager, Quality Technician/ Inspector
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading healthcare provider in Troy is seeking a Quality Assurance Analyst to monitor quality and production measures within Customer Service. This role includes conducting audits, facilitating training, and providing feedback to management. The ideal candidate should have significant experience in call centers, strong analytical and interpersonal skills, and the ability to compile detailed reports. Join a dynamic team focused on maintaining high service standards and improving performance within the department.
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