Quality Control Administrator

## Quality Control Administrator Apply locations:
Troy - Michigan - USAtime type:
Full time posted on:
Posted Todayjob requisition :
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** ABOUT US
**** PHINIA:
** Advancing sustainability today, powering a cleaner tomorrow.
PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI, DELCO REMY and HARTRIDGETM. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA.  At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality — developed and manufactured responsibly — that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications.

In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards.  
** Our Culture
** PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously.  
** Career Opportunities
** We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.
** JOB PURPOSE
** PHINIA is currently looking for a “dynamic, results driven” individual to join as a Quality Administrator at our Aftermarket Remanufacturing Plant in Troy, MI.
This person will be responsible for providing support for our warrant management systems, including evaluation of product field performance, customer warranty debits, product field/warranty cost improvement and customer warranty interface. This person will also coordinate with other departments on field issue resolution and improvement and support the tracking of any quality issues.
** KEY RESPONSIBILITIES
**** Warranty & Field Performance Management
*** Manage and monitor product field performance and warranty-related issues.
* Evaluate customer warranty debits and determine approval or dispute.
* Negotiate warranty debits and technical justifications with customers.
* Review new or updated customer warranty agreements and escalate unacceptable contractual terms.
* Assist multiple high‐profile, high‐cost warranty and field issues simultaneously.
* Drive rapid containment and corrective actions to minimize financial and customer impact.
** Warranty Operations & Reporting
*** Log new warranty claims and manage the end-to-end return process.
* Manage warranty returns, including tracking, disposition, and documentation.
* Run validation or diagnostic tests on returned components in conjunction with Quality Technicians.
* Log and document test results accurately in warranty systems/databases.
* Coordinate warranty activities for products produced by third‐party processors.
* Maintain accurate warranty data, documentation, and reporting to support internal and customer requirements.
** Analysis & Continuous Improvement
*** Perform logical, data‐driven analysis of warranty and field failures.
* Identify trends, systemic issues, and improvement opportunities in warranty performance.
* Support continuous improvement initiatives for warranty systems and field performance.
* Provide failure prevention feedback to Product & Manufacturing Engineering.
** Cross****‐
**** Functional Coordination
*** Coordinate with Manufacturing Plants, Process Engineering, and Product Engineering to ensure timely root cause analysis and corrective actions for field issues.
* Support structured problem‐solving activities (e.g., 8D, A3, root cause analysis), as required.
* Follow up on corrective, preventive, and improvement actions to ensure…