Sr. Auto Professional; CS, PM, VE

Responsibilities

• Serve as the first point of contact for any business-related issues, ensuring prompt and effective resolution.
• Function as a liaison between customers and internal teams, facilitating clear and timely communication.
• Work closely with Headquarters (HQ) to monitor and resolve issues and to ensure alignment with company policies and procedures.
• Provide regular updates to HQ on program quality status, customer feedback, and potential risks and challenges.
• Clarify customer requirements through detailed discussions and documentation.
• Provide tailored solutions to address both business, technical, and quality-related challenges.
• Assist customers in resolving technical and operational issues, ensuring smooth project execution.
• Collaborate with customer support, quality teams, and engineering teams to develop and implement effective solutions.
• Evaluate the status of mass production quality, support customer quality targets, and maintain qualification for new business in a timely manner.
• Ensure alignment with customer expectations and delivery of quality controls and resolutions.
• Manage and resolve mass production issues, ensuring customer demand is met efficiently and implementing corrective actions to prevent recurrence.
• Survey local sorting service providers in response to HQ quality requests and assess the current status of new vendors.
• Conduct regular on‑site inspections for vendor management.
• Arrange and facilitate meetings for design, technology promotion, process, and business discussions between LG Display and customers.
• Ensure stakeholders are aligned on project goals, timelines, and deliverables.
• Supervise and coordinate local staff for executive management meetings and daily operations, including customs clearance, shipment tracking, and sample/service/seed stock orders.
• Conduct business trips to manufacturing sites or HQ to support customer visits and project reviews.
• Function as a key representative during customer visits, ensuring a positive and productive experience.
• Supervise local staff in daily operations such as SPPS/Q‑dap, defect sample shipment tracking, and sample/service/seed stock status, and ensure all administrative tasks are completed accurately and on time.
• Perform monthly closing activities, including customer quality reporting, open issue management, and performance tracking.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Conduct comprehensive market research to identify industry trends, customer preferences, and competitive landscape.
• Prepare detailed quality reports and presentations for senior management, providing actionable insights.
• Take on additional responsibilities as assigned by management, demonstrating flexibility and adaptability.
• Own and manage assigned programs across the product life cycle, including award, development, supplier selection, launch, series production, and post‑production performance.
• Coordinate cross‑functional teams to achieve program objectives related to timing, quality and customer satisfaction.
• Establish, maintain and monitor top‑level program plans, including customer milestones, internal deliverables and resource requirements.
• Lead global change management processes, ensuring alignment with design, specifications, cost and timing commitments.
• Manage the series production phase, including claims management, change execution, continuous improvement initiatives, and commercial negotiations.
• Ensure programs are executed in accordance with Supplier Quality Management System (SQMS) requirements and applicable automotive standards (IATF 16949, Automotive SPICE, ISO 17025).
• Define test strategy based on requirements and specifications for automotive products.
• Identify failures, determine root cause issues and recommend fixes.
• Create scripts and tools to improve testing efficiency.
• Write validation reports, test procedures and compliance documents.
• Maintain and manage test bench equipment.

• Bachelor’s degree in quality, engineering or related field required.
• 10+ years of experience in the automotive industry, with at least 5+ years in the related field.
• Proven history of managing complex projects and leading…