Sr. Auto Professional; CS, PM, VE

Responsibilities

• Serve as the primary point of contact for business- and quality-related issues, ensuring prompt resolution and effective communication between customers and internal teams.
• Coordinate with headquarters (HQ) and cross‑functional groups to monitor and resolve operational issues, provide regular updates on program status, customer feedback, and risk mitigation.
• Analyze customer requirements through detailed discussions and documentation, and provide tailored solutions to address business, engineering, and quality challenges.
• Collaborate with customer support, quality, and engineering teams to resolve technical and operational issues, and to develop effective solutions.
• Manage mass production quality control and issue management, evaluating status, supporting quality targets, and implementing corrective actions to prevent recurrence.
• Conduct third‑party inspection and vendor management, including surveying local service providers, assessing automation levels, and performing on‑site inspections.
• Arrange and facilitate meetings for design, technology promotion, process improvement, and business discussions, ensuring stakeholder alignment on goals, timelines, and deliverables.
• Supervise and coordinate local staff for executive meetings and daily operations, including customs clearance, shipment tracking, and sample or seed‑stock orders.
• Perform monthly closing activities, including customer quality reporting, open‑issue management, and performance tracking, while ensuring compliance with company policies and regulations.
• Conduct market research to identify industry trends, customer preferences, and competitive landscape, and prepare detailed reports and presentations for senior management.
• Define test strategy for automotive products, identify failures, root causes, and recommend fixes; create scripts/tools to improve testing efficiency; write validation reports and compliance documentation.
• Identify system requirements, generate test cases, and collaborate with engineering teams to develop and implement solutions.

• Bachelor’s degree in quality, engineering, or related field.
• 10+ years of experience in the automotive industry, with a minimum of 5 years managing complex projects and leading cross‑functional teams.
• Proven history of managing programs across the full product lifecycle, including award, development, launch, and series production, with a focus on timing, quality, and customer satisfaction.
• Strong written and verbal communication skills; ability to translate complex quality topics to diverse audiences.
• Solid understanding of applicable quality systems and regulations (ISO 17025, IATF 16949, Automotive SPICE, GMW 3197, VDA 6.3).
• Effective program management skills with the ability to coordinate actions across functions and sites.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and quality management tools.
• Willingness to travel as required for business purposes.

• Ability to manage sensitive and confidential information securely.
• Strong analytical and problem‑solving abilities with a focus on continuous improvement.
• Business insight and the ability to drive growth initiatives.
• Understanding of supplier quality management systems (SQMS) and automotive standards.

• English (preferred). Bilingual in Korean and English.

• Health, dental, vision, and life insurance covered at 100% for employees.
• 401(k) plan with company match.
• Paid vacation and sick leave.
• Lunch provided.