Quality Auditor – Processes & Warranty Coverage

Overview

EXPLEO USA is looking for a Quality Auditor – Processes & Warranty Coverage to join a dynamic and expanding team in Troy, Michigan
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Responsibilities:

Quality Process & System Audits

• Conduct Quality Process and System Audits across manufacturing plants and validation laboratories, with a primary focus on European operations.
• Plan, prepare, execute, and close audits in accordance with applicable standards and customer requirements.
• Verify compliance with ISO 9001, IATF 16949, ISO 17025, ISO 19011, and internal quality standards, including A10 9000 requirements.
• Identify non-conformities, assess associated risks, and recommend corrective and preventive actions.
• Monitor and verify the effectiveness of implemented corrective actions.

Warranty Coverage Audits

• Conduct Warranty Coverage Audits with a primary focus on U.S. aftersales operations and dealer networks.
• Analyze warranty claims, costs, trends, and supporting documentation to validate warranty coverage requests.
• Assess warranty-related risks and provide evidence-based recommendations.
• Support initiatives aimed at reducing Total Warranty Cost through data-driven decision-making.

Reporting and Continuous Improvement

• Prepare comprehensive audit reports and present findings to management and key stakeholders.
• Track and monitor Corrective and Preventive Actions (CAPA) through closure.
• Support certification activities and quality management system improvements.
• Promote continuous improvement initiatives leveraging Lean principles and the PDCA methodology.
• Share best practices and lessons learned across business functions.

Stakeholder Collaboration

• Partner with manufacturing plants, laboratories, aftersales networks, and Quality, Warranty, and Data Analytics teams.
• Collaborate with international and cross-functional teams to ensure consistent application of quality standards.
• Provide guidance and coaching to stakeholders regarding audit findings and compliance requirements.
• Support global quality initiatives and contribute to organizational excellence programs.

Requirements:

• Bachelor's Degree in Engineering, Quality Management, Manufacturing, Industrial Engineering, Business, or a related discipline preferred.
• Minimum 5 years of experience in automotive quality auditing, quality systems, warranty analysis, manufacturing quality, or a related field.
• Experience conducting audits within automotive manufacturing, laboratory, or aftersales environments.
• Strong knowledge of automotive quality auditing principles and practices.
• Extensive understanding of (ISO 9001, IATF 16949, ISO 17025,ISO 19011)
• Experience analyzing warranty claims, warranty costs, and quality trend data.
• Proficiency in Advanced Excel and data-driven reporting.
• Experience utilizing Power BI and digital audit platforms.
• Knowledge of quality management systems and compliance requirements.
• Professional proficiency in English.
• Internal auditing techniques.
• PDCA (Plan-Do-Check-Act) methodology.
• Lean principles and continuous improvement practices.
• 8D problem-solving methodology.
• FMEA (Failure Mode and Effects Analysis).
• 5 Whys Root Cause Analysis.
• Ishikawa (Fishbone Diagram).

Certifications

• ISO 9001 Auditor Certification.
• IATF 16949 Auditor Certification.
• ISO 17025 Auditor Certification.
• A10 9000 Auditor Certification (Stellantis Internal Standard for Validation Laboratories).

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What We Offer

At Expleo USA, we value expertise, innovation, and collaboration. By joining our client’s team, you'll work on high-impact projects while enjoying a supportive work environment.

• Competitive Compensation – Up to $110k annually. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
• Comprehensive Benefits for you and your dependents – Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching
• Paid Holidays and Paid Time Off
• Career Development and Advancement – Expleo is a global company in 29 Countries worldwide with a high focus on development
• Strong Team Culture – Collaborate with experienced professionals who value precision, performance, and teamwork

Expleo is a trusted partner for end-to-end, integrated engineering, production support, MRO, and quality services, with a presence in over 30 countries. To find out more, visit

Expleo is an equal opportunity employer. We commit to non-discrimination in all stages of the recruitment process, ensuring fair and unbiased hiring practices.

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