Warranty Quality Technician
Job in
Troy, Oakland County, Michigan, 48083, USA
Listed on 2026-09-12
Listing for:
Specialized Recruiting Group - Rochester Hills, Troy, & Clinton Twp, MI
Full Time
position Listed on 2026-09-12
Job specializations:
-
Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, Production QC/QA
Job Description & How to Apply Below
Direct Hire | $28-$32/hour | Comprehensive Benefits + Annual Bonus
Our client, a global manufacturer of automotive components, is seeking a Warranty Quality Administrator for its Troy facility.
This is not a traditional administrative role. You’ll manage customer warranty claims, analyze returned components and technical findings, and clearly explain why claims are approved, denied, or disputed.
What You’ll Do- Manage customer warranty claims from initial inquiry through resolution
- Analyze warranty data, field performance, and product failure trends
- Coordinate the return, inspection, testing, and disposition of warranty components
- Work with Quality Technicians on functional testing, teardown, and failure analysis
- Prepare customer-specific warranty reports, charts, and presentations
- Participate in customer warranty and quality meetings
- Coordinate root cause analysis and corrective actions with Quality, Engineering, and Manufacturing
- Manage Layered Process Audit schedules, findings, and follow-up
- Support the implementation of new warranty management software
- Manufacturing experience with a background in quality, warranty, customer quality, or field failure analysis
- Experience handling warranty returns, customer claims, or product performance concerns
Ability to interpret technical findings and communicate them clearly to customers - Hands-on experience inspecting, testing, troubleshooting, or tearing down manufactured components
- Strong Excel skills, including charts, graphs, and data-driven reporting
- Familiarity with 8D, A3, root cause analysis, ISO 9001, or Quality Core Tools
- SAP or ERP experience is helpful
Experience with diesel injectors, fuel systems, automotive components, or remanufactured products is highly preferred, but candidates from other product lines will be considered.
Compensation and Benefits- $28-$32/hour, based on experience
- Annual bonus opportunity
- Medical, dental, and vision insurance
- Wellness incentives that may reduce medical contributions
- 401(k) with company match
- 15 vacation days to start, plus two additional paid days
- Training and professional development
This is an excellent opportunity for a quality or warranty professional who enjoys both technical problem-solving and customer interaction.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×