Order Processing Specialist

Job Summary

Responsible for all logistical processing of retail customer orders including eCommerce; which includes coordination with customers, internal departments, warehouse, and arranges shipment of requested retail items.

• Process various retail customers and eCommerce orders, while following each customers guidelines
• Support and maintain of logistics policies, procedures, support plans and similar data
• Run/save/send reports on new purchase orders
• Create labels, packing slips & pull sheets for new purchase orders & email them to the appropriate warehouse
• Update pertinent fields in IQMS before orders ship
• Schedule trucks to pick-up loads shipping from required locations
• Request extensions for purchase orders when missed pickups occur
• Coordinate with in-house sales team to promote accurate and timely processing of orders for customers
• Problem solve and resolve warehouse issues & mishaps including missed cartons on loads, wrong loads shipped, merchandise shortages, and missed orders, while informing appropriate persons of these instances to track charges & fees incurred
• Investigate and provide documentation to disprove customer chargebacks
• Enter purchase orders into routing in a timely manner to avoid chargebacks for late shipments
• Inform warehouses on new vendor shipping requirements along with any changes to present vendor routing & shipping guides. Update vendor guides as necessary & keep track of changes in Customer Guidelines folder
• Perform other related duties as required and assigned

• Bachelor’s degree or equivalent
• Experience with Retail Portal websites
• Strong communication skills - verbal and written
• Ability to multi-task
• Knowledge of transportation and logistics
• Experience with retail eCommerce
• Proficiency in Microsoft Office
• Strong attention to detail and accuracy

• Extended periods of computer work primarily involving sitting.
• Light physical work, including lifting or moving objects up to 20 pounds.