Director, Operations

Under the direction of the General Manager, the Director of Operations (DO) drives store profitability by ensuring the efficient facilitation of the selling process. You will demonstrate fiscal responsibility while ensuring that the selling organization has the resources and materials to support the selling process and maximize the customer shopping experience.

• Oversee all support tasks within the location and provide leadership to Store Management and associates to support the selling organization, ensuring that critical support departments are focused on activities that allow the selling process.
• Ensure high performance results around operations measurements like Return to Vendor (RTV) and transfer execution, credit acquisition, fulfillment results, operating expense.
• Manage the profit and loss (P&L) and ensure store controllable expense is following the business trend to maximize profitability.
• Manage accounting tasks; bill paying, invoices, corporate credit card reconciliation.
• Ensure that merchandise is received and processed observing flow principles, that new receipts are merchandised on the floor on the day of receipt before store opening, and back of the house areas are organized and maintained to support the selling floor activities.
• Control staffing level and payroll expense based on business trend and support workload. Ensure appropriate associate coverage for selling floor and support areas through oversight of the scheduling system; schedule executive coverage to support the selling process.
• Ensure the environmental aspects of the customer experience are maintained including music, cleanliness, building temperature.
• With the support of the Facilities Coordinator, the Director of Operations will ensure that the needs of the physical store are met, specifically maintenance, repairs, construction, renovation and other capital projects.
• Build budget and ensure guidelines are being followed to minimize operating expenses and maximize revenue.
• Be a direct liaison with Corporate IT partners, to ensure that all technology and equipment is functioning as designed.
• Manage store level human resources tasks including, but are not limited to, the following.
• In collaboration with senior leader peers and the Corporate SFA Associate Relations Team, provide guidance to managers toward the resolution of daily associate relations, performance management, and alert line investigations.
• Ensure all components of the SFA HR audit are always at standard.
• Ensure people data is accurate through weekly roster maintenance review.
• Ensure managers complete all staffing, payroll and paid time off (PTO) requests/validations through the scheduling system and in‑store tracking systems in time.
• Ensure requests for data related to unemployment claims is submitted through case build.
• Communicate with store leaders, the SFA benefits team, and leave of absence (LOA) provider to ensure the accurate and timely administration of the LOA process, including personal and protected leaves of absence.
• In partnership with the store asset protection manager, ensure the workers compensation claim and follow‑up process, including overseeing the return to work accommodations or restrictions, is completed accurately.
• Together with senior level peers, if applicable, complete SFA's in‑store brand ambassador program.
• Ad‑hoc responsibilities as needed.

• Expense management, profit and shortage control, basic accounting principles.
• Proficiency in using available technology, including Google Workspace programs.
• 5+ years of experience in a retail environment, in positions of increasing responsibility and volume.

• Opportunity to work in a dynamic, fast‑paced environment at a company experiencing growth and transformation.
• Exposure to rewarding career advancement opportunities across the largest multi‑brand luxury retailer from retail to distribution, to digital or corporate.
• Comprehensive benefits package for all eligible full‑time employees (including medical, vision and dental).

The starting salary for this position is between $100,000 – $110,000 annually. Factors…