Retail Sales Associate, Somerset Collection - Flex

Macy's is more than just a store. We're a story that has captured the hearts and minds of America for more than 160 years. A story about innovations and traditions, about inspiring stores and irresistible products, about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this a special place to work.

As a Retail Selling Flex Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments.

You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty—making each visit both meaningful and successful.

Here, the customer is at the heart of everything we do—every day, all day. If you’re passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

• Begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers.
• Review their sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions to engage, educate, and sell with confidence.
• Focus on the customer—offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
• Finish strong—sharing the Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name.
• Support one another with honesty, care, and collaboration to better serve customers and communities.
• Pursue excellence—a journey of continuous improvement, pride in work, achievement of sales goals, and learning from each other to deliver individual and store results.

Minimum work requirements of 42 hours per quarter during the first three fiscal quarters (February–April, May–July, August–October). During the fourth fiscal quarter (November–January) you will be required to work a minimum of 60 hours during the quarter. Though you have an hours requirement by quarter, you are not required to pick up any shifts (although you may be assigned shifts during key days).

The minimum number of hours may be subject to change, and a minimum number of weekend shifts may be required.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and adapt to changing priorities; can work on your own but also thrive in team dynamics.
• Handle electronic devices with no problem.

• Talking, lifting, constant moving, standing, and reaching with arms and…