Retail Key Holder - Somerset

Job Overview

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence and joy—in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction.

At Shinola, you will have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.

• Guest Experience
  • Exceed revenue targets and build relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction while executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building. Execute in-person and virtual shopping appointments.
  • Participate in monthly product knowledge, operational and guest service training.
  • Facilitate guests' repairs.
• Experience Leader
  • Leads experience standards in our stores and ensures consistency with each guest experience with the brand through coaching and developing based on development levels.
  • Leverages KPIs to motivate team and drive performance.
• Customer Relationship Management
  • Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles, building long term relationships.
  • Execute brand outreach strategies as communicated via bolt to drive connection and revenue.
  • Maintain a proactive selling culture that focuses on building long term relationships in relation to the company’s brand values.
• Human Resources
  • Utilize the company’s outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth.
  • Supports the Store manager with coaching, developing and conflict resolution with all members of the team.
  • Supports store operations by enforcing company programs, initiatives, policies, and procedures.
  • Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within.
  • Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within.
• Operations
  • Control expenses.
  • Complete tasks in a timely manner.
  • Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product.
  • Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations and RTV’s.
  • Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly.
  • Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines.

• High School Diploma
• 1+ years of specialty retail leadership
• Strong organizational skills
• Strong written & verbal communication skills
• Excellent at relationship building/networking experience
• Critical thinker
• Must be 18+ years old

• Compensation type: hourly
• Compensation: Compensation can be negotiated based on previous experience & qualifications.
  • Starting at $16.50 per hour
• Bonus eligibility:
  • Potential monthly bonus based on store financial performance.
  • Employee hiring referral bonus
• Paid Time‑off (for FT status team members only):
  • Paid Corporate Holidays
  • Paid Vacation days (accrued)
  • Paid Float days
• Benefits:
  • Medical, dental & vision (for FT and PT Reg status team members only)
  • 401k with company match
  • Employee assistance program (EAP)
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee watch

At Shinola, we are committed to growing and empowering an inclusive community within our company and industry. Therefore, we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Shinola encourages everyone to apply for our available positions, even if they do not necessarily check every box on the job description.

This job description is not designed to cover or…