Temporary Sales Associate

Coach – Global Fashion Brand

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive spirit of our hometown, we make beautiful, lasting products for customers to express themselves. We are part of the Tapestry portfolio, a global house of brands committed to innovation and inclusivity. Visit our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

The Sales Associate delivers an elevated, personalized shopping experience, meets personal and store sales goals, and supports daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, mobile POS), walkie‑talkie use, and ability to read price/release sheets.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills (preferred).
• Ability to work in a fast‑paced environment.
• Strong English language proficiency (for EU).

Schedule:

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Physical Demands:
Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), climb, bend, kneel, and maneuver across sales floor and stockroom.

Courage
:
Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable feedback. Faces up to people problems quickly and directly; is not afraid to take negative action when necessary.

Creativity
:
Comes up with new and unique ideas; easily makes connections among unrelated notions; is seen as original and valuable in brainstorming.

Customer Focus
:
Dedicated to meeting expectations of internal and external customers; uses customer information for improvements; establishes effective relationships; gains trust and respect.

Dealing with Ambiguity
:
Can effectively cope with change; decides and acts without a complete picture; comfortable handling risk and uncertainty.

Drive for Results
:
Exceeds goals; consistently a top performer; bottom‑line oriented; pushes self and others for results.

Interpersonal Savvy
:
Relates well to all kinds of people; builds rapport; uses diplomacy and tact; diffuses high‑tension situations comfortably.

Learning on the Fly
:
Learns quickly;…