Customer Service Representative

Customer Service Representative

Full Time Professional Troy Office, Troy, MI, US

7 days ago Requisition

Summary of Responsibilities:

Responsible for all logistical processing of retail customer orders including eCommerce; which includes coordination with customers, internal departments, warehouse, and arranges shipment of requested retail items.

Essential Functions:

• New Customer Setup
• Manual Order Entry
• Process various retail customers and eCommerce orders, while following each customers guidelines
• Run/save/send reports on new purchase orders
• Support and maintain policies, procedures, support plans and similar data
• Update pertinent fields in IQMS before orders ship Request extensions for purchase orders when missed pickups occur
• Coordinate with in-house sales team to promote accurate and timely processing of orders for customers
• Investigate and provide documentation to disprove customer chargebacks
• Inform warehouses on new vendor shipping requirements along with any changes to present vendor routing & shipping guides. Update vendor guides as necessary & keep track of changes in Customer Guidelines folder
• Perform other related duties as required and assigned

Required Skills:

• Bachelor’s degree or equivalent
• Experience with Retail Portal websites
• Strong communication skills - verbal and written
• Ability to multi-task
• Knowledge of transportation and logistics
• Experience with retail eCommerce
• Proficiency in Microsoft Office
• Strong attention to detail and accuracy

Physical Demands:

• Long periods of work that primarily involve sitting.
• Light work that includes moving objects up to 20 pounds.