Department Manager

About the Role

As a Department Manager, you'll be the leader supporting and encouraging your whole team. By bringing everyone together, you'll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping the team and the company succeed. You will ensure an excellent operational and visual experience for your store, customers and colleagues, be aware of your store's strengths, opportunities and competitors, analyse and follow up on sales, and create plans to optimise results and profits.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

Customer Sales & Profit

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Be aware of and take responsibility for your department's strengths and identify commercial opportunities and act on them.
• Establish and analyse sales and budget goals, creating plans to optimise results.
• Ensure customer service is provided in all areas of the store and that your team works towards actively promoting and selling products to customers.
• Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Manage your department in a cost‑efficient way.
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
• Ensure all admin routines for both people and operations are handled correctly.

Fashion & Trend Awareness

• Keep up‑to‑date with the fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.

Team & Development

• Responsible for recruitment, onboarding, performance management, upskilling and developing your team in‑store.
• Complete performance evaluations and succession planning to support business and team needs.
• Retain and share your knowledge and skills with your team.
• Collaboration, planning and teamwork with the in‑store Visual Merchandiser team.
• Give and receive feedback with your colleagues to learn, develop and support each other.
• Responsible for the team's planning and scheduling.
• Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc.
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
• Participate in relevant onboarding and introduction processes, trainings and courses relevant for your role and future development.

Retail Operations & Visual & Commercial Execution

• Secure a clean and tidy sales floor and back‑of‑house including stockroom areas.
• Ensure high fashion quality, visual and commercial product presentation, with good garment care.
• Secure good stock levels and provide input on allocation to Area team.
• Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and internal guidelines, utilising all tools and technology provided.
• Maintain best practice for any in‑store OMNI Services and in‑store tech services/tools.
• Secure a strong balance and the maintenance of price signs in‑store and throughout the sales floor/store following guidelines according to global and local strategies, sales market and regional requirements to ensure a strong and consistent price perception.
• Update and upkeep of BOH areas for all colleagues (key information, health & safety, tidiness, etc.).
• Responsible for opening and closing of store daily.

Who You Are

• To be a successful and effective Department Manager, you will be a strong leader who enjoys taking responsibility for others.
• You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
• You are achievement‑oriented, motivated by performance and competition to be truly customer‑centric.

Expected base salary range is $23.56 - $27.09 hourly.

Pay…