Assistant Manager

About Ace Retail Group

Ace Retail Group (ARG), a division of Ace Hardware Corporation, owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States with over 250 neighborhood stores and headquarters in Lenexa, KS and Farmington Hills, MI. The company is founded on core values:
Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

Assistant Manager, Operations manages overall store operations and the achievement of company goals and directives.

• Provide positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints and work to resolve problems with the customer, keeping Westlake’s best interest in mind.
• Possess excellent product knowledge and knowledge of store layout and location of products.

• Ensure a positive, professional and safe work environment for all associates.
• Supervise the general operations of the entire store.
• Responsible for opening and closing the store.
• Assist with implementation of Store Support Center programs.
• Ensure successful Loss Prevention, Safety and Internal Audits.
• Work with General Manager and Assistant Manager – Merchandising on all aspects of running the store.
• Participate in weekly management staff meetings.
• Communicate issues to the appropriate Store Support Center department with General Manager approval.
• Assist with special projects within the district as set forth by the District Manager.
• Implement new Standard Operating Procedures into store execution.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Ensure that weekly price changes and label updates are completed timely and accurately.
• Oversee all cashiering functions including training, maintenance, audits, and reports.
• Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets.
• Visit competition to be familiar with what they are doing.
• Perform all other duties as assigned.

• Assist with safe and efficient forklift operations and receiving.
• Assist with receiving, checking in and stocking of merchandise adhering to best practices and SOP.
• Maintain back stock levels and ensure cycle counts and negative on hand reports are completed timely and accurately.
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Assist with merchandise resets throughout the store.
• Assist in ensuring all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

• Assist in training of all associates.
• Actively recruit and promote the advancement of Westlake Ace associates.
• Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with approval of the General Manager.

• Manage all aspects of store operations in the absence of the General Manager.
• Lead by example; be approachable by all associates and customers.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
• Prepare and challenge yourself for future advancement.

• Ability to exhibit and incorporate core values into daily decisions and interactions.

• High School or GED equivalent.
• Previous retail management experience preferred.
• Hardware experience preferred.
• Standing, walking, lifting (up to 25 lbs) and climbing.

$19.50 - $22.00 per hour.

For a full list of benefits and open positions, please visit us at https://aceh

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Ace Retail Group is committed to a policy of promoting equal employment opportunities. We recognize the importance of diversity and the mutual advantage of all people. We are committed to preventing employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.