Inventory Control Supervisor, Troy

The Team

The Hermès Troy Boutique opened in 2021 and focuses on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced, luxury environment.

The Inventory Control Supervisor is responsible for the management of the store inventory. The primary duties include receiving packages and merchandise into the store inventory accurately and efficiently on the day they arrive, ticketing merchandise, generating packing and shipping transfers and RTV of merchandise to other locations efficiently and accurately. All records associated with receiving and shipping merchandise are neatly and accurately maintained in filing systems.

The Inventory Control Supervisor is responsible for processing, recording and following up on all after‑sales service. The Supervisor will provide support to store management to organize, conduct and reconcile weekly cycle counts and bi‑annual inventories. The Inventory Control Specialist is also responsible for ordering and maintaining adequate stock levels in shipping/selling supplies, as well as store and kitchen supplies. All other duties as assigned by the supervisor.

• Maintain an accurate and organized store inventory. Organize and participate in store cycle counts, bi‑annual inventories and reconcile with support and direction from Managing Director and Operations Manager.
• Process all incoming and outgoing shipments within the business day they are generated. Ensure proper documentation is completed.
• Check in all returns against previous day’s business.
• Print and ticket merchandise, returns and price updates.
• Process, record, maintain and follow up on all aftersales service.
• Process damages and maintain inventory for damages.
• Work with Store Management to analyze business and replenish needs.
• Develop inventory strategies to support the selling process and to maintain our warehouse standards on a daily basis.

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• 2+ years experience in operations, experience in a luxury environment preferred.
• Effective written and verbal communication skills.
• Ability to effectively analyze information.
• Ability to problem‑solve.
• Ability to multi‑task with accuracy.
• Attention to detail.
• Ability to follow both written and verbal policies and directives.
• Attention to asset protection and inventory control.
• Experienced with technology to fully utilize internal systems as well as external shipping software programs.
• Ability to lift between 0–25 lbs. without assistance.

The hourly range for this position is $29.27 – $32.05 per hour. Actual rates are determined based on the job, location, and individual experience.

• Commission and bonus incentives based on sales performance.
• Medical, Dental, Vision.
• Life Insurance and Disability.
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time).
• Paid Parental leave and transition time.
• 401(k) and Roth Retirement plan with company matching and profit sharing.
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance.
• Product discount and EAP resources.
• Access to Calm App, Health Advocate, Family Building Support and more.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law.

In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay‑off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law.

Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.