Customer Service Representative

About the Company

Total Filtration Services, Inc is the largest full‑line distributor of filtration products and services in North America, operating 13 stocking branch locations across the U.S. with headquarters in Troy, MI. We serve automotive, aerospace, food & beverage, data centers, chemical, metals, power generation, general industrial, heavy equipment, and oil/gas markets.

• Enter customer orders and quotes into ERP system (Cloud Suite Distribution)
• Support field sales team via quoting, order entry, and order statuses
• Assist field sales with new part setups, sourcing requests, and non‑stock items in collaboration with Corporate Purchasing
• Proactively identify issues and provide solutions
• Suggest cost savings, process improvements, and enhanced customer service
• Demonstrate product knowledge proficiency by staying current with available resources
• Use ticketing system for communications with internal and external customers (Zendesk)
• Work closely with other departments to provide exemplary customer service

N/A

• Effective individual contributor with ability to work within a team
• Excellent oral and written communication skills
• Professional behavior at all times
• Strong organizational skills with ability to prioritize effectively
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and Power Point
• Sense of urgency and ability to meet deadlines
• Detail oriented and results focused
• Commitment to exceptional customer service for internal and external customers
• Effective time management skills
• Good mechanical aptitude and ability to quickly grasp technical information

• 3 years customer service experience in distribution preferred
• High school diploma or equivalency required

• Must stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, balance, stoop, talk and hear on a regular basis
• Reasonable accommodations can be made for individuals with disabilities

• Office setting

• Minimal

• Medical, Dental, and Vision insurance
• Competitive 401(k) matching program
• Paid time off, holidays, and parental leave
• Employee referral program
• Career growth opportunities and training through FCG University

Equal Opportunity

Employer:

Flow Control Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.