Sales Lead - Soma Mall at Partridge Creek

Position Objective

The Sales Lead supports Management by promoting a customer and product-focused sales culture, aligning with the company's values and guiding principles across all store operations. This role emphasizes great customer experience and maximum profitability.

• Establishes and communicates clear expectations, holding the store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Performs and oversees basic operational activities such as opening and closing duties and merchandise flow processes.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties directed by Management.
• Develops a high-performance culture, motivating the sales team to meet assigned sales and productivity goals; meets personal sales goals.
• Trains and coaches the selling team to be fluent in all aspects of product knowledge both online and in store.
• Assists with locate fulfillment and selling.

• Motivates and inspires the store team, promoting a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and Store Management to lead positive change.
• Seeks personal developmental opportunities and solicits feedback to build leadership skills.

• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps locate or obtain items based on customer needs.
• Builds and maintains a solid customer following through clienteling and wardrobe care.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, staying current on policies regarding payments, coupon acceptance, returns, exchanges, security practices, and other applicable operations.
• Ensures the team maintains consistent client communication through customer book usage, rewards program participation, and customer capture sign‑ups.

• Supports, implements, and follows up on all training programs, seminars, etc.
• Assists in the development of store associates; interprets KPI reports and delivers coaching as needed; provides feedback to the Store Manager for associate performance appraisals and evaluations.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensures that the Store Team adheres to all employment practices and policies.
• Other duties as assigned.

• High school diploma or equivalent.
• 1+ year retail or sales management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal and written skills.
• Excellent customer service skills.
• Able to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Regular attendance is essential; ability to work a flexible schedule, including nights, weekends, and holidays, is required.

• Constant walking/standing (67‑100% of an 8‑hour shift).
• Occasional lifting up to 50 lbs. (1‑33% of an 8‑hour shift).
• Frequent climbing (34‑66% of an 8‑hour shift).

5413 The Mall at Partridge Creek

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.